Welcome

What is Touchpoints?

Touchpoints is a web application specifically designed to support Customer Experience (CX) initiatives across the federal government. It simplifies the process of collecting and reporting customer feedback. Touchpoints is a shared service run by the GSA’s Federal Acquisition Service (FAS) Technology Transformation Services (TTS) as part of the Web Tools Portfolio within the Platforms & Services division.

Goals for Touchpoints:

1. Enhance customer engagement: we aim to improve responsiveness to our customer needs.
2. Improve data collection: we want to understand how our customers use the data collected from Touchpoints to enhance their services.
3. Strengthen digital analytics: we're collaborating with the digital analytics program to track more detailed analytics effectively.
4. Standardized feedback component: our goal is to provide a standardized way for the government to collect content feedback for webpages on federal websites.

Helpful Resources:

• Learn more
• Instructions when using Touchpoints Forms on non-public or internal website
• Delivery Options

• Delivery through Touchpoints website
• Delivery through your website (non custom USWDS styled button)
• Delivery through your website (customized button)
• Embed the form inline on the website
• Release Notes

We want to hear from you:

Your feedback is incredibly important to us. We're committed to improving Touchpoints based on what our customers need. We're eager to learn how you're utilizing the data from Touchpoints to enhance your services. Your input is valuable to us, so please don't hesitate to reach out.

To request a demo or share your input, please email us at feedback-analytics@gsa.gov.