CX‐Data‐Collection‐Data‐Format

Before you upload your data file of survey responses, please review the following checklist. Touchpoints will validate the format of the CSV headers

• File format is .csv
• There are 17 fields in the data table, from column A to column Q.

The field names are:

Field Name	CSV Column	Range of Values	Description
external_id	A	String	External identifier
question_1	B	String	0,1 thumbs up/down or 1,2,3,4,5
positive_effectiveness	C	String	Positive Effectiveness*
positive_ease	D	String	Positive Ease
positive_efficiency	E	String	Positive Efficiency
positive_transparency	F	String	Positive Transparency
positive_humanity	G	String	Positive Humanity
positive_employee	H	String	Positive Employee
positive_other	I	String	Positive Other
negative_effectiveness	J	String	Negative Effectiveness
negative_ease	K	String	Negative Ease
negative_efficiency	L	String	Negative Efficiency
negative_transparency	M	String	Negative Transparency
negative_humanity	N	String	Negative Humanity
negative_employee	O	String	Negative Employee
negative_other	P	String	Negative Other
question_4	Q	String	Question 4

Asterisk * indicates The positive and negative indicator questions (C-P) values can be: 0, 1, null for false, true, and not asked, respectively.

The first row of your csv should look like:

question_1, positive_effectiveness, positive_ease, positive_efficiency positive_transparency, positive_humanity, positive_employee, positive_other, negative_effectiveness, negative_ease, negative_efficiency, negative_transparency, negative_humanity, negative_employee, negative_other, question_4

If your dataset does not conform to this basic checklist here, please reach out to your HISP Portfolio Manager for support.

In Touchpoints, please attach only the survey data corresponding to the Collection Detail you just completed. If you have multiple post-transaction feedback surveys to report, you need to complete a corresponding collection detail for each survey.