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A 11 PRA Guidance

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Ryan Wold edited this page Apr 9, 2024 · 4 revisions

For Federal Agencies onboarding to Touchpoints, the following guidance is provided as it pertains to the Paperwork Reduction Act or PRA. Given that Touchpoints includes a Form builder that can be used to create many types of Form instruments, the A-11 form must conform to a specific set of requirements as detailed in the following documents:

A-11 Reporting from Touchpoints

Once a Touchpoint Form is live and accepting Submissions, the Submissions are stored in a database table.

Submissions can be viewed at any time in Touchpoints, and the data can be exported to .CSV, or accessed via a .json API, for review and analysis.

At the end of the quarterly reporting period, OMB CX Portfolio managers will be in touch immediately after (and within the 4 week reporting window).

In Touchpoints, there are 2 buttons that allow for the exporting of the 2 files required for A-11 reporting:

  1. Service Metadata Report (details about the Service)
  2. Service Submission Details Report (a quantitative summary of the 7 questions

Click through to see How to submit a quarterly CX Data Collection

Other PRA Guidance

Tags: A11, A-11

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