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Feedback with Touchpoints
Ryan Wold edited this page Oct 24, 2019
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For Agencies seeking to comply with A-11, related to Customer Experience feedback.
- Agency receives CX guidance/mandate
- Official guidance is here
- Agency shares their desired form with us, the Feedback Analytics Team
- Soon, Agencies can create this in Touchpoints on their own
- CX CAP Team or somebody needs to approve this
- Any changes are coordinated with the submitting Agency
- The test form gets implemented in Touchpoints Demo
- Official PRA approval is requested to RegSec/OIRA
- Official PRA approval is received. The information is added to the Form in Touchpoints.
- The live form gets implemented in Touchpoints