Troubleshooting FAQs

Installation

When I try to run Minecraft I get an error "Failed to download file"

This is a known Minecraft bug, see Instructions for Error: "Failed to download file" for how to fix this.

When I try to install or run EyeMine I see a Smart Screen warning saying that EyeMine is an unrecognised and potentially dangerous application.

Due to the fact that EyeMine is a new application Windows will warn people installing it that it may not be trustworthy. Don't worry - it doesn't mean that the installer you are using has been compromised. Click "MORE INFO" and then "RUN ANYWAY" and the installation/run will continue normally.

When I try to download, install or run EyeMine my virus scanner complains that EyeMine may be a virus

It isn't. Some overly zealous virus scanners mistake the keyboard simulation logic in EyeMine for a keylogger, but there is no nasty stuff in the code (which is all available anyway as the project is 100% open-source).

I've updated to the new Minecraft Launcher and can't find the EyeMineV2 profile!

Uninstall and re-install EyeMine and it will be set up for you. All your existing settings will be preserved. If you are not already on the most recent version of EyeMine, take the opportunity to upgrade by just installing the latest version over the top of your existing install.

Playing EyeMine

I want a faster/slower dwell time

The dwell settings can be configured in the EyeMine settings menu. Right click on EyeMine to launch the Settings, select Pointing & Selecting -> Selection -> change Key fixation time to complete (ms). You can also configure it to use a switch instead of dwell, as detailed in Using switches

I'm moving too fast

If you're spinning round really fast when using "Look with Gaze" (for instance you are always looking at the sky or the ground) then it's likely you are running the wrong version of Minecraft. You need to select the Forge version with the EyeGaze mod installed. To test, hit Escape -> Mod Options and see if the EyeGaze mod is in the list. If it's not, close Minecraft and start again, making sure you select "forge" in the Minecraft Launcher before hitting the big green PLAY button.

If you are spinning round a little too fast (or too slowly) in Minecraft while using "Look with Gaze", you can decrease/increase sensitivity with the left/right arrow keys on a physical keyboard.

If you are walking too fast (or too slowly) you can decrease/increase the walking speed with down/up arrow keys on a physical keyboard.

I'm not moving at all!

Check that you haven't accidentally turned your mouse sensitivity down too low. Press the left/right arrow keys on a physical keyboard to adjust. You'll want a number between around -10% and 10%.

When I look at Minecraft, it exits the game and enters the Minecraft menu.

If you are using your eye tracker to control your mouse using your eye tracker's software (for instance EyeMousePlay with MyGaze) then make sure it is not configured to click on dwell. You need to only control the mouse cursor position, with no click actions.

Minecraft is slow or glitchy

See Graphics settings for some tips.

When I place a block, it disappears/When I mine a block, it reappears.

If you just created a new world, Minecraft may be busy creating/loading everything. Wait a couple of minutes while Minecraft loads and try again.
If you just opened an existing world, wait a while while it loads.
If you are playing over a network, your connection may be too slow. Wait a few minutes to allow it to catch up, or check your connection speed.

If this is occurring often, you may want to turn down your Graphics settings (even if the graphics look okay)

Once I’m looking at the floor I can’t look up again

Make sure you're moving your eyes, not your head! Look at the Minecraft screen between the centre crosshair and the top of the Minecraft window and let it drag your view up again.

I keep spinning round when I look at the EyeMine keyboard

This probably means you are playing the wrong version of Minecraft. You need to select the Forge version with the EyeGaze mod installed. To test, hit Escape -> Mod Options and see if the EyeGaze mod is in the list. If it's not, close Minecraft and start again, making sure you select "forge" in the Minecraft Launcher before hitting the big green PLAY button.

Why does night time never come?

When you create a new world with the EyeMine mod installed, by default it automatically changes some world settings to make eye gaze playing simpler. If you are more experienced, you may wish to turn these off while creating a new world. To change them in an existing world, see Game settings.

Can I use a head mouse to play EyeMine?

You can use EyeMine with any input device that controls the mouse cursor - for instance a joystick or head mouse. Since EyeMine is primarily designed with eye control in mind, some things might not work quite as well as intended - for instance, you can't move your head as quickly as you move your eyes, so might find your character looking at the ground whenever you look at the EyeMine keyboard. However, we've had several reports of users playing EyeMine with a head mouse without any trouble, so please give it a try!

Can I play with my friends online?

Maybe! Please see Multiplayer for more details.

What can't I do in EyeMine?

The main limitation is that currently EyeMine supports Minecraft Java Edition v1.14.4, so you won't be able to access things in later editions or play with people who are using later versions. If you know how to manage different modpacks, you can find some EyeMine support for other versions at EyeMine on CurseForge. For more information, see Different Minecraft Versions.

We unfortunately cannot support the Minecraft Windows 10 Edition as it does not support mods.

If you are an expert eye gaze user who is confident with direct pointer control, then you should be able to do everything in Minecraft that anyone else can, but you might not be as fast and some things might take longer. If you're an expert user and you find anything you can't do, please let us know and we'll try to help!

Most of our users prefer to only play in Creative Mode, since responding quickly to monsters is difficult. But don't let that stop you if you want a challenge! We have several users who play in Survival mode, and we'll love to hear from more survivalists!