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Troubleshooting
There are a variety of reasons why web scrobbler might not work. First of all, a general good first step to take is to restart the browser completely. Sometimes this fixes random issues that may occur, especially if you just installed the extension.
First and foremost, there are a few common issues to check for. Start by starting to play a song and checking the color of your Web Scrobbler icon, and go to the appropriate thread for instructions on how to proceed.
I have green music note icon, but the song does not scrobble.
If you have the green music note icon on Spotify, but it never turns into checkmark, this is most commonly caused by the duration counter in spotify being set to show the remaining duration instead of the full duration. So, on a 3:00 track one minute in, left side will show 1:00 and right side shows -2:00, instead of left side showing 1:00 and right side showing 3:00. Web scrobbler currently only works if set to show full duration. You can toggle this by clicking the duration counter in spotify.
Any other scrobble failure with green icons - just immediately get logs as described here and get in touch, there are no other common issues to speak of. Make sure to provide a link to the exact page you were trying to scrobble from when the error occured. If it is happening on multiple pages, just send a couple of examples.
My web scrobbler icon is gray with a line through it
If the web scrobbler icon is gray, that means that web scrobbler does not think it is supposed to be scrobbling anything on this website at all.
First of all, check that the website is supported by web scrobbler. There is a full list of supported websites in the options menu, which can be accessed from the extension settings page (click the cog in the bottom right of the extension popup)
Let us know! Or maybe even try to contribute an implementation of the connector yourself! In any case we look forward to working with you!
Check that you did not disable web scrobbler on the website you are currently on. You can check this in the options menu or by clicking the extension icon and reading the message. It will say "this website is turned off" if it is recognized as supported, but has been disabled. Right click the extension icon and there is a button to reenable it.
Next, check the url. As web scrobbler uses the url to recognize what connector to use, non-standard urls will not work by default. This is especially common with bandcamp. Try to grab the url, and replace the part that changes between each page where you can play music (so for instance if both https://website.com/artist/id and https://website.com/track/id are pages you can play music from, use https://website.com/*), go to the extension options menu, find the connector you expected to use, hit the settings cog, and hit add pattern, and add the url. It should now work. If the domain is one that directly belongs to the website please let us know so we can add the pattern globally. If it is a third party domain we generally do not implement those globally.
If this does not solve the problem, check that web scrobbler has the appropriate permissions to be able to read and change site data (you can check this by right clicking the extension icon)
The issue could be caused by an extensionsettings policy. This is very rare, but is possible, especially if you're on a work/school computer.
Try to disable all extensions except web scrobbler and restart the browser again. If you are able to scrobble try to reactivate and disable extensions until you find the extension(s) that cause the issue and let us know and we will try to figure out what's going on. Keep in mind that sometimes errors can be a little unpredictable, and just one instance of error occurring/not occurring might not confirm that an exact extension is the problem.
If you still have the problem, let us know and include the background script logs as described here
My web scrobbler icon is a yellow exclamation mark
If the web scrobbler icon is yellow, this means that something is going wrong in the communication between web scrobbler and your scrobbling service of choice.
First, try to reconnect to your scrobbling service. You can do this in the options menu (click the cog icon at the bottom right of the extension popup)
Restart your browser.
If you use an adblocker check that the adblocker does not block requests to audioscrobbler.com, some blocklists are known to do this.
If it still does not work, try to scrobble using Open Scrobbler or a similar third party scrobbler. (Do not use an official connection like spotify connection or playing directly in last.fm website. These work completely differently from third party scrobblers like web scrobbler.) If you are unable to scrobble using another third party scrobbler, simply wait. Probably either the scrobbling service is not working at all, or you could be rate limited (last.fm limits you to 3000 scrobbles per day from third party scrobbling software. If you are importing older plays from spotify or other services, it is recommended to stick to below 2500 plays per day). If after 24 hours you still cannot scrobble through any third party scrobbling service, please post to support of your scrobbling services support (Last.FM support)
Try to go to the settings of your scrobbling service and manually disconnect web scrobbler. In last.fm this can be done here.
Try to reconnect again.
Restart your browser.
If it still does not work, close your browser, reopen it, and grab the background script logs as described here as you reconnect to your scrobbling service and try to play a song in full.
Send this to us and include whether or not web scrobbler shows up in your applications menu at all or if it just doesn't show up.
My web scrobbler icon is red
If the web scrobbler icon is red, this means that web scrobbler recognizes the site as one that should be scrobbled from, but it does not understand that you are currently playing something.
If the icon is a crossed out music note, this means web scrobbler detected something playing, but thinks it should not be scrobbled. If you are playing on youtube, check your youtube settings in web scrobbler settings. Especially the "music" and "entertainment" category options are prone to false results, as they are freely set by the video uploader
If the icon is the web scrobbler icon, chances are something changed in the website and broke web scrobbler. Please send us a link to the URL you are trying to scrobble from, and content script logs as described here and we will have a look into it.