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If you are experiencing issues with Codenvy please create a diagnostic bundle.
CURL the following as the user that installed Codenvy:
https://gist.githubusercontent.com/eivantsov/7744cbf9ce6547f2be5e93aa05b5bce2/raw/dabb16f3dfd46540d23c5e43c9838e5f1b3f7391/report.sh