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Stock responses for GitHub Issues

Thibaud Colas edited this page Jan 5, 2024 · 6 revisions

Support request

Hi @... - please use [Stack Overflow or the #support channel in the Wagtail Slack](https://docs.wagtail.io/en/stable/support.html) for support queries.

Duplicate PR

Hi @... - thanks for the contribution! However, there is already an open PR for this (#...), so I'll close this as a duplicate.

I'd recommend reading https://docs.wagtail.org/en/latest/contributing/first_contribution_guide.html, particularly point 6. Best of luck for your future contributions!

"Please assign me this issue" (first request on an issue)

Thanks for your interest @...! We do not assign issues outside of the core team - anyone is free to work on any issue. Now that you've expressed an interest, other people may choose to hold off on picking this up, but they are not required to.

We recommend thoroughly reading https://docs.wagtail.org/en/latest/contributing/first_contribution_guide.html before making your first contribution. You may also wish to join [our #new-contributors channel on Slack](https://github.com/wagtail/wagtail/wiki/Slack).

"Please assign me this issue" (subsequent requests)

Thanks for your interest @...! As you can see above, <n> people have already expressed an interest in working on this, so it's likely that you would be duplicating those existing efforts. Nevertheless, if you're OK with this, you can proceed.

Claiming an issue with an existing PR

Thanks for your interest @...! There is already an open pull request for this issue (#...) - I'd recommend reading the full discussion above and checking the linked issues / PRs before claiming an issue. However, you're welcome to help out by reviewing and testing the existing PR locally.

No steps to reproduce

Hi @... - thanks for the report. Unfortunately this doesn't give us enough information to investigate the issue - we need to know specific steps that will reproduce this error starting from a fresh Wagtail instance. Without these there's no way for us to tell if this is really a bug in Wagtail, some other component of your project, or user error.

If you're able to replicate this bug on a newly-created Wagtail project, please open a new issue, being sure to fill in all of the details as requested on the issue template.

If you need help troubleshooting an issue that occurs on your existing project, you may be able to get assistance on [our support channels](https://docs.wagtail.io/en/stable/support.html).

Steps to reproduce provided but seem suspicious

Thanks for the report, @. Just to confirm: have you been able to reproduce this error by following the 'Steps to Reproduce' on a completely new site created with `wagtail start my_project`, or does it only occur on your existing project? (Often, we find that errors like this are caused by something the developer has previously done on their project, such as deleting a page model - in this case, we need to know the full sequence of events before we can investigate.)

Unable to replicate

Thanks for the report @...! However, I'm unable to replicate this issue as described. I followed these steps, starting from a fresh Wagtail instance:

*

I'll close this for now, but if you can provide a set of steps that reproduce the problem, we'll be happy to reopen and investigate further.

No response to "needs info"

I'll close this issue for now, as we need more details before we can investigate further - we'll be happy to reopen if you can provide the requested info. Thanks!
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