Welcome to my page!
I'm Tesfahun, Data Scientist in Workforce Management currently living in 
Warsaw, Poland.
- WFM capacity planning, hiring plan and generating schedule shells
Shiny App that can generate both the minimum number of agents and the associated schedule per agent for your desired combinations of FTE's per interval, shift length, number of weekly working days per agent as well as the minimum staffing efficiency. - Schedule to Coverage
A tutorial on how to convert schedule to coverage data to check the efficiency per interval - ARIMA FOR DEMAND FORECASTING
Looking at ARIMA models in-depth. - WFM forecasting with R
Some of the most commonly used time series models and hybrid approaches and the metrics which can indicate the accuracy of the forecast. - Workforce Management Planning with R
creating a working workforce management plan for a chosen customer care unit. - 7 Classification of Census Income Part2
