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@kbrdthenerd kbrdthenerd released this 29 Sep 16:00
· 34 commits to master since this release
10.2.0
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Learn about vigilant mode.

The Intercom Cordova plugin has been updated to use the latest version of the Intercom iOS (v10.3.0) and Android SDK (v10.2.0)

Reduce customer inquiries for your team and provide faster resolutions for your customers – without sacrificing a great experience. We’ve redesigned our Messenger with an integrated help center experience that increases customer engagement by up to 3x to help you deliver the best self-serve support.

Enhancements
  • A new article search card on your Messenger’s home screen.
  • There are now two conversation cards, just as with our web Messenger; one for existing and one for new conversations. This gives more emphasis to existing conversations, reducing the chance of duplicates being created.
  • Optionally require specific customers to attempt to self-serve to answer their question before they can reach out to a teammate.
  • Place the article search card at the top of the Messenger home screen to give your self-serve content more prominence.
  • Uncover insights and opportunities to optimize your self-serve support by using our updated Articles reporting.
  • A number of improvements for accessibility features in the Messenger, with more coming in future updates.
  • If you’ve set a custom icon for the Intercom launcher, that icon will now be used in your app as well.
  • Support for iOS 15 is also included in this release.
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