12.1.0

• The Intercom Cordova plugin has been updated to use the latest version of the Intercom’s iOS SDK (12.4.0) and Android SDK (12.4.1)
• You can now display a Survey programmatically with Intercom.displaySurvey("12345")

12.0.0

In v12.0.0 of the Intercom mobile SDK, we’re introducing Intercom Surveys — beautiful native in-product surveys to bring all your customer communication to one platform!!

📱 New feature: Intercom Surveys

👋🏼 Meet Intercom Surveys - Don’t just ask their opinion, act on it. Now, you can seamlessly capture and act on customer feedback and needs, all within Intercom. Intercom Surveys makes it quick and easy to create and send highly targeted, easily customisable in-product native survey - across web and mobile.

• Choose the relevant question type from multitude of question types available like rating scales (NPS, emoji, star), multiple-choice, dropdown and more
• Customise the colour of your survey’s background and buttons
• Target the right survey to the right audience at the right time
• Save survey responses as user attributes to drive follow up actions
• Add a customisable intro and thank you message
• Decide whether or not users should be able to dismiss the survey
• Encourage further user actions by inserting a call-to-action button in the thank you message with a link (external URL or deep link)
• Leverage email and mobile push as fallback channels if in-product doesn’t get you a response
• Many more ways to customise your survey — show or hide avatar of survey sender, format survey text and insert user or company attributes in text
• Use the power of Intercom platform — A/B testing and control groups, goal tracking, orchestrating surveys as a part of series, analysing and exporting results as CSV

👉 You will need to start a 14 day free trial or purchase the Surveys Add-On starting from $49 per month in order to set a survey live
👉 Upgrade to the latest version of the mobile SDK today to use the feature on mobile. No additional integration work required.

Learn more about Intercom Surveys

Intercom_Surveys_Hype_Final.mp4

0110_Surveys-ProductFeedback-Engage-1x1_0322.mp4

• 🇺🇦 We've added Ukrainian language support to the Android SDK

11.1.0

🚀 Enhancements

We've added Suggested Articles to your Homescreen! Provide a better self-serve experience to your users by enabling them to answer their question before they reach out to a teammate.

11.0.0

• The Intercom Cordova plugin has been updated to use the latest version of the Intercom iOS (v11.0.0) and Android SDK (v10.6.0)
• The minimum deployment version for iOS is now iOS 13.
• Using Intercom Cordova plugin for the Android platform now does not require jcenter

10.2.0

The Intercom Cordova plugin has been updated to use the latest version of the Intercom iOS (v10.3.0) and Android SDK (v10.2.0)

Reduce customer inquiries for your team and provide faster resolutions for your customers – without sacrificing a great experience. We’ve redesigned our Messenger with an integrated help center experience that increases customer engagement by up to 3x to help you deliver the best self-serve support.

Enhancements

• A new article search card on your Messenger’s home screen.
• There are now two conversation cards, just as with our web Messenger; one for existing and one for new conversations. This gives more emphasis to existing conversations, reducing the chance of duplicates being created.
• Optionally require specific customers to attempt to self-serve to answer their question before they can reach out to a teammate.
• Place the article search card at the top of the Messenger home screen to give your self-serve content more prominence.
• Uncover insights and opportunities to optimize your self-serve support by using our updated Articles reporting.
• A number of improvements for accessibility features in the Messenger, with more coming in future updates.
• If you’ve set a custom icon for the Intercom launcher, that icon will now be used in your app as well.
• Support for iOS 15 is also included in this release.

10.1.1

• explicitly include dependencies needed to make the Android version build

10.1.0

• The Intercom Cordova plugin has been updated to use the latest version (v10.1.0) of the Intercom iOS and Android SDK
• Updated to cordova-android 10.0.0

10.0.0

v10.0.0 of the Cordova plugin supports the latest version (10.0.1) of the Intercom mobile SDK.

Enhancements

• We have redesigned the Help Center for mobile apps. ✨
• New UI, optimized specifically for mobile apps and small screens
• Type-ahead search to help users find answers quicker than ever
• Control whether users open up a specific collection of articles, a group of collections, or specific search results
• Localization - with right to left language display
• Accessibility support: screen readers, dynamic font sizes, and keyboard navigation - to support all end users
• New Help Center Data API that enables you to build your own help center UI, enabling a much deeper and custom integration into your app.

Improvements and bug fixes

• Fixed an issue where the special notice message would not display.
• hideMessenger() has now been deprecated and removed. Please use hideIntercom() instead. This method will hide all Intercom UI in your app.

9.3.0

• The Intercom Cordova plugin has been updated to use v8.3.0 of the Intercom Android SDK and v8.1.0 of the iOS SDK as the latest version.
• New feature: You can now open an article or Mobile Carousel programmatically in your app. We have added two new methods to our API to enable this, displayArticle and displayCarousel.
• Updated to cordova-ios 6.1.1.

9.2.1

• The Intercom Cordova plugin has been updated to use v8.2.0 of the Intercom Android SDK.
• The Intercom Cordova plugin has been updated to use v8.0.0 of the Intercom iOS SDK.