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Update help_identity-error.md to request no attachments #261

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merged 1 commit into from Mar 6, 2024
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Update help_identity-error.md to request no attachments #261

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14 changes: 7 additions & 7 deletions pages/help/help_identity-error.md
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Expand Up @@ -9,11 +9,11 @@ We use Login.gov to verify you are who you say you are. Unfortunately, we’re u

If you’d still like to proceed with requesting a .gov domain, email <help@get.gov> from your work email address with the following information:

- The name of the government organization you represent
- The .gov domain name you think you'll request
- Your organization’s physical address
- Your organization’s website
- Your first and last name
- Your title
- The name of the government organization you represent:
- The .gov domain name you think you'll request:
- Your organization’s physical address:
- Your organization’s website:
- Your first and last name:
- Your title:

Use the subject line: “Unable to verify with Login.gov: NAME OF YOUR ORGANIZATION.”
Use the subject line: “Unable to verify with Login.gov: NAME OF YOUR ORGANIZATION”, using the name of your organization. Do not send attachments of your ID or share other sensitive information.