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Update help_identity-error.md to request no attachments #261

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merged 1 commit into from Mar 6, 2024

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@h-m-f-t h-m-f-t commented Mar 5, 2024

When users cannot verify with Login.gov, they hit the identity-error page. Some are using the "variable" in the subject line straight, and others are including attachments of sensitive documents. Neither are helpful.

This small update adds more words in an attempt to clarify what we are/aren't asking.

Explain the variable and request no attachments
@h-m-f-t h-m-f-t requested review from a team and Katherine-Osos March 5, 2024 20:09
@h-m-f-t h-m-f-t merged commit 9b4eb87 into main Mar 6, 2024
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@h-m-f-t h-m-f-t deleted the cd/identity-update branch March 6, 2024 15:46
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