Methods in Government

Methods in Government

Background

This page is a collection of links to government agency sites where methods are documented or that contain examples of these methods being used. These may be incorporated as references in future versions of 18F method cards.

If you know of a project which used the 18F Methods, please submit a pull request for it to be added.

Discover

Centers of Excellence

• What Is a Customer Journey Map?
• How Do You Read a Journey Map?
• How Do You Use a Journey Map?
• The Journey Map Process
• Customer Journey Analysis for the USDA Direct Farm Loans Program
• Farm Loan Personas

usability.gov

• Contextual Interview

Decide

digital.gov

• Personas 101
• Using Personas to Better Understand Customers: USA.gov Case Study
• USDA Personas and Use Cases

usability.gov

• Use Cases
• Task Analysis
• Personas

Make

usability.gov

• Color Basics
• Prototyping
• Wireframing

Validate

digital.gov

• Usability Starter Kit
• Usability Case StudiesMore
• Journey Mapping the Customer Experience: A USA.gov Case Study

Centers of Excellence

• Card Sorting, pic

usability.gov

• Card Sorting
• Usability Testing
• Reporting Usability Test Results
• Running a Usability Test
• Recruiting Usability Test Participants
• Planning a Usability Test
• System Usability Scale (SUS)
• First Click Testing
• Heuristic Evaluations and Expert Reviews
• Mobile Device Testing
• Remote Testing

Fundamentals