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Merge pull request #499 from 18F/product-guide-link-updates-tlc-662
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Product guide link updates tlc 662
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mel-keene-gsa committed Mar 22, 2024
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6 changes: 3 additions & 3 deletions content/product/about-this-guide/index.md
Expand Up @@ -18,7 +18,7 @@ The 18F Product Guide is primarily written for consulting product managers at 18

## How to use this guide

As a product manager at 18F, you may find yourself in a partner-facing consulting role to help a government agency build or buy a mission-critical product. As we work across the entire federal government and can now support state and local governments, you may encounter subject matter that is entirely new to you. Or, you may be working on one of TTS’ flagship products, like [Federalist](https://federalist.18f.gov/), [cloud.gov](https://cloud.gov/) or [login.gov](https://login.gov/).
As a product manager at 18F, you may find yourself in a partner-facing consulting role to help a government agency build or buy a mission-critical product. As we work across the entire federal government and can now support state and local governments, you may encounter subject matter that is entirely new to you. Or, you may be working on one of TTS’ flagship products, like [cloud.gov Pages](https://cloud.gov/pages), [cloud.gov](https://cloud.gov/) or [login.gov](https://login.gov/).

In all cases, you will develop and steward a product vision and strategy, and drive a cross-functional team to deliver the right product to the right audience. This involves different activities and priorities at different phases of the work. Whether you're in discovery or implementation mode, you are creating the space and opportunity for your team to deliver on intended outcomes, rooted in empathy and evidence, that benefit members of the public and the government employees who serve them.

Expand All @@ -36,9 +36,9 @@ This guide is divided into 4 sections:

This guide and our approach to product management are informed by several frameworks that years of experience have shown to be effective in driving low-risk, successful technology projects in government:

- **[Agile delivery](https://derisking-guide.18f.gov/federal-field-guide/basic-principles/#agile-software-development)**: iteratively develop functional software, deploying and testing continuously.
- **[Agile delivery](https://guides.18f.gov/agile/)**: iteratively develop functional software, deploying and testing continuously.

- **[User-centered design](https://derisking-guide.18f.gov/federal-field-guide/basic-principles/#user-centered-design)**: design with, not for the users of a system or government service.
- **[User-centered design](https://guides.18f.gov/ux-guide/)**: design with, not for the users of a system or government service.

- **[Build and communicate in the open](https://18f.gsa.gov/2016/03/07/the-need-for-transparency-in-government/)**: build trust through transparency.

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2 changes: 1 addition & 1 deletion content/product/about-this-guide/resources.md
Expand Up @@ -27,7 +27,7 @@ In addition to the resources provided in each section, here are more general res

- [18F / TTS Handbook](https://handbook.tts.gsa.gov/)
- <a href="https://handbook.tts.gsa.gov/getting-started/">Getting started at TTS: Your first 90 days</a>
- <a href="https://airtable.com/shru3CtqBATnV6zDP/tblcaK7gQ9d62Ll1p" class="private-link">18F Project Catalogue</a>
- <a href="https://airtable.com/shru3CtqBATnV6zDP/tblcaK7gQ9d62Ll1p" class="private-link">18F Project Catalog</a>
- <a href="https://airtable.com/shr6fVT6bvANRe5LI" class="private-link">18F Project Resources Library</a>
- [18F Methods](https://methods.18f.gov/)
- [Checklist of requirements for federal government websites](https://digital.gov/resources/checklist-of-requirements-for-federal-digital-services/)
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4 changes: 2 additions & 2 deletions content/product/discover/users.md
Expand Up @@ -66,12 +66,12 @@ Your partners likely have an incomplete view of the current state or what their

- [How to conduct user research [1]](https://methods.18f.gov/): 18F Methods provide instruction on several different research activities to consider, including [interviews](https://methods.18f.gov/stakeholder-and-user-interviews), [contextual inquiries](https://methods.18f.gov/contextual-inquiry), [heuristic evaluation](https://methods.18f.gov/heuristic-evaluation), and more.

- [How to conduct user research [2]](https://handbook.tts.gsa.gov/research-guidelines/): Guidelines on how research is done at TTS, including informing and getting consent, and managing Personally Identifiable Information (PII).
- [How to conduct user research [2]](https://guides.18f.gov/ux-guide/research/): Guidelines on how research is done at 18F, from how to make a research plan to how to comply with the Paperwork Reduction Act (PRA), participant privacy, and research ethics.

- [How to synthesize user research](https://methods.18f.gov/): 18F Methods provide instructions on several different ways to tell users’ stories, including [journey maps](https://methods.18f.gov/journey-mapping), [user scenarios](https://methods.18f.gov/user-scenarios), [storyboards](https://methods.18f.gov/storyboarding), and [task flow analysis](https://methods.18f.gov/decide/task-flow-analysis/).

- Examples of user journeys: [Example 1](https://docs.google.com/drawings/d/1SqxnC-smn2nE7tCk3_79YpPH5XlcltKPN3nsLf8F6PU/edit), Example 2 (<a href="https://app.mural.co/t/gsa6/m/gsa6/1611637245217/2d6ef2c9a78cdc2849c07edaf26d855381f50975" class="private-link">detailed</a>, [summary](https://docs.google.com/presentation/d/1G2jx7adxkDifD_wihWD3Ak1xnxH0ePQVJWH6RL7ibQs/edit#slide=id.g4e82d6a821_2_101))

- [How to share user research](https://18f.gsa.gov/2018/02/06/getting-partners-on-board-with-research-findings/): How to present findings to your partner and allow room for reaching consensus before making recommendations.

- [What is human-centered design](https://docs.google.com/document/d/1njVM3rSV_1Tyd7emSK9gMnbv_vzi0Dhm9vhE7LiqLrs/edit): A one-pager introducing and defining human-centered design and explaining why it’s a good idea.
- [18F User Experience Design Guide](https://guides.18f.gov/ux-guide/): The 18F UX Guide is a starting point for UX design: doing it, discussing it, and ensuring it’s done to a consistent level of quality.
2 changes: 0 additions & 2 deletions content/product/partners/capacity.md
Expand Up @@ -58,6 +58,4 @@ Developing strong product leadership and management capacity with your partners

- [What are the responsibilities [1]](https://docs.google.com/document/d/1YJYFlUte6hbhSoDRRjdZEUZDwydn2XBfF1bywnNV7CE/edit): A case for dividing product management responsibilities into a strategic (i.e., supervisor) role and a tactical (i.e., manager) role.

- [What are the responsibilities [2]](https://docs.google.com/document/d/1HdUoKIuA8xj-lYC1h8BlIFUX5sOtUV_PrKAT90lLitg/edit#heading=h.kxj9srha1axg): An example differentiation of the key responsibilities of the tactical vs strategic product roles.

- [What is product management vs project management](https://www.mindtheproduct.com/product-management-not-responsible-project-management/): An explanation of how these are different roles that should be filled by different people.

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