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Update users.md
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updated how to conduct user research [2] description to be more 18f-centric as opposed to tts-centric and to better reflect the content available in the 18f guide
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mel-keene-gsa committed Mar 12, 2024
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Expand Up @@ -66,7 +66,7 @@ Your partners likely have an incomplete view of the current state or what their

- [How to conduct user research [1]](https://methods.18f.gov/): 18F Methods provide instruction on several different research activities to consider, including [interviews](https://methods.18f.gov/stakeholder-and-user-interviews), [contextual inquiries](https://methods.18f.gov/contextual-inquiry), [heuristic evaluation](https://methods.18f.gov/heuristic-evaluation), and more.

- [How to conduct user research [2]](https://guides.18f.gov/ux-guide/research/): Guidelines on how research is done at TTS, including informing and getting consent, and managing Personally Identifiable Information (PII).
- [How to conduct user research [2]](https://guides.18f.gov/ux-guide/research/): Guidelines on how research is done at 18F, from how to make a research plan to how to comply with the Paperwork Reduction Act (PRA), participant privacy, and research ethics.

- [How to synthesize user research](https://methods.18f.gov/): 18F Methods provide instructions on several different ways to tell users’ stories, including [journey maps](https://methods.18f.gov/journey-mapping), [user scenarios](https://methods.18f.gov/user-scenarios), [storyboards](https://methods.18f.gov/storyboarding), and [task flow analysis](https://methods.18f.gov/decide/task-flow-analysis/).

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