Preview of draft post/View of published post is not loading images every time

[etoledom]

Expected behavior

Previewing a draft post loads all its content.

Actual behavior

When there is an image on a draft post, it is not shown on preview. This happens when the draft was just created on and the site is private. Sometimes previewing an old post, the image is shown.

Steps to reproduce the behavior

• Create a new post.
• Write some title.
• Add an image.
• Save as draft.
• Make sure that the Update button is inactive (the post has no changes).
• Press the more (...) button.
• Select Preview.
• The image won't show.

Tested on iPhone XS, iOS 12.1, WPiOS 11.3.1

[rachelmcr]

This isn't only happening on private sites. I've noticed it happening quite a bit recently on public sites, as well. Here's a screenshot I captured of the preview for this post:

There should be a photo in the header area (behind the header text, instead of the grey background), as well as under the text in the post content.

[shiki]

It looks like this is fixed now. Can you please confirm, @etoledom and @rachelmcr?

I did find a similar issue when offline. I added it as a separate issue: #11808.

[rachelmcr]

I'm still seeing this issue, using the steps in the original report, in WPiOS 12.6.0.20190604 (on iPhone XS). I confirmed that the image is uploaded and I can preview the post with the image in a web browser.

[rachelmcr]

This came up again in a user report (iPhone X, iOS 12.0, WordPress for iOS 12.9.1 - internal ref: p4a5px-2qw-p2). I tested in the 13.0 beta (iPhone XS, iOS 12.3.1) and see the same issue.

However, it isn't only happening when previewing draft posts — it also happens when viewing a published post:

1. Open the My Sites > Blog Posts section.
2. Select "View" for a post in the posts list.

Result: The images don't load.

The images appear on the web and in other screens in the app, but not in the webviews while viewing or previewing the post.

In both the user report and my testing, the app logs show an error like this:

2019-08-13 12:20:25:704 <PostPreviewViewController: 0x105597e20> webView:didFailLoadWithError:Error Domain=NSURLErrorDomain Code=-999 "(null)" UserInfo={NSErrorFailingURLStringKey=https://rachelmpublictestblog.wordpress.com/2019/08/13/test-post-16/, NSErrorFailingURLKey=https://rachelmpublictestblog.wordpress.com/2019/08/13/test-post-16/}

Here's a screenshot showing a empty box where an image should appear:

[rachelmcr]

I'm seeing this very often on WordPress.com Simple sites (and so far only on simple sites), but not 100% consistently. I took a look with Charles Proxy and when the images don't load I'm seeing a couple different issues:

1. GET requests for images that are complete but have this failure message: Client closed connection before receiving entire response.
2. CONNECT requests to the site's *.files.wordpress.com address (the address that hosts the images) that fail with this failure message: EOF: EOF reading HTTP headers

I also noticed that sometimes I see the images appear for a split second when I first view the post, and then they disappear.

@diegoreymendez are you able to look into this?

[diegoreymendez]

@rachelmcr - We're having a full plate right now, but I've added a task to review / test / anlyze this by Aug 23.

Can you let me know if that is fine, or if this needs to be tackled with a higher priority?

[rachelmcr]

@elibud what do you think? Since this isn't 100% reproducible or highly reported by our users (and it has been around for a while now) I think that timeline is ok, unless you'd like to make it higher priority.

[elibud]

@diegoreymendez any chance of having @shiki look at it sooner so we can have a fix this sprint? This is quite a serious problem for users.

[diegoreymendez]

I'll look into this now.