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CONCEPTUAL FRAMEWORK
3.1. WHAT IS A SMART CITY?
3.2. THE CRITERIA FOR EVALUATING A SMART CITY -
THE CURRENT SITUATION OF HANOI CITY
4.1. DEVELOPMENT STATUS OF SMART CITY IN HANOI
4.2. CHALLENGES
4.3. ISSUES
4.4. CORE ELEMENTS TO UPGRADE HANOI TO SMART CITY
4.5. HANOI SMART CITY DEVELOPMENT ROADMAP -
SMART FEATURES IMPLEMENTED IN HANOI
5.1. SMART TRAFFIC- BUILDING THE INTELLIGENT TRANSPORTATION SYSTEM (ITS)
- DEPLOYMENT OF ITS ON SELECTED ROADS
- VOV'S CCTV SYSTEM
- TRAFFIC SIGNAL CONTROL SYSTEM
5.2. SMART PARKING
5.3. PAPERLESS GOVERNMENT MEETING ROOM
5.4. SMART SCHOOLS
5.5. HANOI SMART CITY APPLICATIONS5.6. LAND PLANNING MAP IN HANOI
5.7. SMART CITY CONTROL CENTER
| NUMBER | KEYWORDS | ACRONYMS |
|---|---|---|
| 1 | Information Technology | IT |
| 2 | Closed-Circuit Television | CCTV |
| 3 | Information and Communication Technology | ICT |
| 4 | Intelligent Operations Center | IOC |
| 5 | Internet of Things | IOT |
| 6 | Intelligent Transportation System | ITS |
| 7 | Viettel Solution | VTS |
| 8 | Voice of Vietnam | VOV |
In Vietnam, alongside the urbanization process, the concentration of the population in major cities such as Hanoi, Ho Chi Minh City, and Da Nang is increasing. The rise in population has significantly impacted the development of these cities, leading to environmental pollution and shortages of resources such as clean water, land, space, and energy.
The reality demonstrates that urban areas in Vietnam are experiencing robust development, particularly in the context of the Fourth Industrial Revolution. Urban development must align with smart solutions to meet the escalating needs of the population. The construction of smart cities has become increasingly crucial for Vietnam. In this context, on August 1, 2018, the Prime Minister issued Decision No. 950/QD-TTg approving the Sustainable Smart Urban Development Project in Vietnam for the period 2018–2025 with a vision to 2030.
However, the current construction and development of smart cities (Smart City) in Vietnam are facing numerous challenges such as integration, urban competition, climate change, rising sea levels, and sustainable development coupled with green growth. Complex issues arising from the urbanization process and urban development, including wealth disparity, housing, employment, suburban development, urban-rural connectivity (regional connectivity), and conservation of natural resources, pose significant challenges.
Additionally, public awareness regarding smart city development in Vietnam is currently limited. Despite the concept of smart cities having emerged nearly 20 years ago globally, there is still ongoing debate and a lack of consensus. To provide suggestions for the development of Smart City in Vietnam, this article explores perspectives on global smart city development, discusses the smart city development model in Vietnam, and proposes recommendations.
A smart city is an ever-evolving and innovative urban area that utilizes information technology, communication, and other means to enhance the quality of life, operational efficiency, urban services, and competitiveness while ensuring the satisfaction of the current and future generations in economic, social, environmental, and cultural aspects.
A smart city is a place that implements a comprehensive development strategy, unified based on smart technologies and solutions with 5-8 components: smart citizens, smart energy, smart healthcare, smart buildings, smart mobility, infrastructure, smart governance and education technology.
Figure 1: The 6 Criteria of a Smart City
Smart Government (E-Government):
Building a smart city must be closely tied to the development of e-government. Making e-government the core to build a smart city (SC) creates the most favorable conditions for citizens and businesses when interacting with government agencies.
Citizens must be provided with applications to communicate with the government, and all feedback from citizens must be addressed promptly and satisfactorily. The goal is to reduce the cost of providing public services, ensure better communication between the government and citizens by making it easy for people to access the government through the web or applications provided by the government. As a result, citizens minimize time and costs in conducting transactions or requests with the government or management agencies.
The government also provides electronic services to support businesses such as policies, regulations, institutions, accessing business information (land use planning, urban development, bidding, construction, etc.), downloading forms, extending licenses, business registration, licensing, and tax submission.
Smart economy
Smart economy is the process and technology that businesses use to control data, explore knowledge to enable more effective decision-making in their business operations. Smart business technology provides a comprehensive view of a business's activities from the past, present, and future predictions. Some activities of the smart economy include online marketing, online sales, and the use of various software to manage employees, products, etc.
Smart environment
Smart environment utilizes various smart devices to make people's lives more comfortable by replacing hazardous, manual labor and repetitive tasks with machines or automated devices.
Types of smart environments include:
- Virtual computing environment: allows smart devices to access suitable services anywhere and anytime.
- Physical environment: includes various types of smart devices such as tags, sensors, and controllers.
- Human environment: includes smart devices such as mobile phones, laptops, smartwatches, or health-supporting devices such as heart rate monitors to maintain a healthy heart rate, or AR contact lenses.
Features:
- Remote device control.
- Connectivity - communication between devices: using intermediary software or wireless connections to form a system.
- Data collection from sensors.
- IoT (Internet of Things).
- Predictive and decision-making capabilities.
Smart living
Smart living aims to enhance the quality of life for residents and visitors by integrating technologies into people's daily lives, such as Wi-Fi, mobile phones, or devices that support social connectivity. It provides services to improve healthcare and care for the elderly (e.g., eHealth, Ambient Living), and smart homes.
Smart transportation
Smart transportation is the integration of various forms of transportation (cars, trains, planes, etc.) and existing infrastructure to make travel safer, cleaner, and more efficient. It can reduce the use of gasoline-powered vehicles. Smart transportation utilizes IoT to facilitate communication between different modes of transportation through wireless networks.
Smart transportation will analyze real-time data and machine learning to assist in traffic regulation, such as automatically calculating and adjusting traffic signal timings or managing physical infrastructure like parking spaces.
Benefits of Smart Transportation:
- Reduced traffic accidents.
- Alleviated traffic congestion.
- Improved economy.
- Decreased pollution.
Smart citizens
Residents should have sufficient employment opportunities with high incomes. This is considered one of the determining factors for the success of a Smart City.
Hanoi has made progress in applying information technology, which is a fundamental premise for moving towards building a smart city.
The fifth session of the Hanoi City People's Council on December 4, 2017, decided to adjust the goals of applying information technology in the period 2016-2020, aiming to transform Hanoi into a Smart City by 2030.
Figure 2: Hanoi's orientation towards building Smart City 2030
Hanoi has prioritized four sectors: healthcare, education, transportation, and tourism in building Smart City. In 2017, all these areas began implementation, combined with the development of e-government, administrative reform, forming the foundation for building a Smart City.
In terms of urban transportation, Hanoi has introduced the Iparking smart application for convenient car parking, allowing users to find and pay for parking through their phones. This application has been deployed in all districts of Hanoi.
Additionally, the digital traffic map system of Hanoi is being urgently put into operation to provide information on traffic conditions and manage public passenger transport in the area.
In education, the electronic grade book and communication book system has been used, along with the online enrollment system for more than 2,700 schools and 250,000 families participating, with over 6.3 million accesses to the online enrollment portal. The current registration rate for online profiles for all three levels of education is 70.68%...
In health management, Hanoi is the first locality to widely deploy the electronic health record management system. Nearly 900,000 health records have been established.
Moreover, a database of over 8 million residents of the Capital has been built to deploy applications, services for citizens, businesses, and the city's operational activities. The city's electronic communication portal also provides information on air quality, West Lake water environment, rainfall, and flood maps...
Due to wars and the period of subsidies, Hanoi has lagged behind in modernization for many decades. Nowadays, Hanoi is continuously expanding, aiming to become an international city with a smart orientation. Globalization trends and fierce competition among major cities, especially in the Asia-Pacific region, have brought significant changes to Hanoi in various fields, while also posing new challenges for governance, attracting investment, opening up to integration, and emphasizing sustainable development.
As of April 1, 2019, the total population of Hanoi is over 8 million people (2.22 million households). On average, the capital's population increases by about 160,000 people each year, equivalent to a large district. The population growth is putting pressure on the urban transportation system, healthcare, education, environment, urban culture, and housing in the capital.
Weak transportation and logistics are the major issues in Hanoi. Public transportation such as buses, with a low number of users, mainly consists of students, elderly people, and very few adults, as most people rely on personal vehicles. Therefore, the large number of vehicles on the road (about 7 million motorbikes and 1 million cars) has put immense pressure on Hanoi's infrastructure. Additionally, the city is witnessing the surge of new means of transportation such as bicycles, electric scooters, and technology-based transport services like Grab. All these factors contribute to the increasing and complex traffic situation in Hanoi.
Currently, Hanoi is in a favorable position for building a Smart City. It is easy to attract investments from both domestic and international corporations such as Viettel, VNPT, FPT, CMC, and major foreign companies like Microsoft, Dell.
Countries with experience in building Smart Cities, such as Singapore, are also eager to cooperate with Hanoi in these areas. Prime Minister Ly Hien Long, during a meeting with Hanoi's leadership, expressed Singapore's desire to collaborate with Hanoi in investing and developing high-tech zones, software industry, and promoting cooperation in the field of Smart City.
Singapore is willing to facilitate the participation of officials from Hanoi and Vietnam in training courses in Singapore, including at the Ly Quang Dieu School of Public Administration.
Moreover, Hanoi has several advantages that other localities may not have, such as intellectual potential with nearly 80% of professors, associate professors, over 80% of leading experts, and over one-third of universities and research institutes working directly in the area. Of course, Hanoi still faces many challenges and difficulties on the path to building a Smart City. In addition to challenges related to outdated ICT technical infrastructure, general technical infrastructure is causing congestion in traffic, water shortages, flooding of wastewater, rainwater, and environmental pollution from waste.
According to Hoang Trung Hai, Secretary of the Hanoi Party Committee, another core challenge is how to have a workforce of sufficient quality to meet the needs of Smart City and operate e-government. Technology is a crucial platform for Smart City, creating connections between the government, businesses, and citizens. However, human resources ultimately determine the success or failure of Smart City.
Despite these challenges, in recent times, Hanoi has made significant preparations on a solid foundation for building a Smart City according to the outlined plan. Recently, the People's Council of the city passed a resolution adjusting the "Program on the Application of Information Technology Objectives in the Activities of State Agencies in Hanoi City in the 2016-2020 period.
With the adjusted implementation budget increased from 1,252 billion VND to 3,000 billion VND, the program is a crucial platform for Hanoi to develop e-government, Smart City, and comprehensively advance economic and social sectors.
Secretary of the Hanoi Party Committee also demanded that the Hanoi authorities firmly implement the three breakthrough stages that the Party Committee of the city has set for 2018. These stages include synchronously developing the modernization of urban and rural infrastructure, intensifying administrative reforms, improving the investment environment, and enhancing the quality of human resources. These breakthroughs will have a significant impact on the speed of achieving the goal of making Hanoi a Smart City by 2030.
Firstly, Hanoi needs a modern information and communication technology (ICT) infrastructure that fully covers the city. The ICT system ensures that the city becomes an "Internet of Things" (IoT) environment. This means that through ICT support, residents in the city can connect with nature, homes, roads, trees, kitchens, vehicles, and more. To achieve this, high-tech devices such as sensors, cameras, high-speed wireless networks, fiber optic transmissions, large data processing, extremely fast speeds, and interconnected applications in technical and non-technical fields are required. Additionally, automation applications in production and daily life, such as robots and unmanned vehicles, are essential.
Secondly, it is necessary to plan and construct modern infrastructure. Areas such as transportation, hospitals, schools, etc., must be integrated into intelligent applications and carefully planned within the urban management system.
Thirdly, smart citizens must have sufficient employment opportunities with high incomes. This is considered one of the decisive factors for the success of a Smart City.
Fourthly, there needs to be a team of highly skilled, comprehensive, and dedicated experts to manage and operate the technical system of the Smart City.
Fifthly, a "smart government" or "smart leadership" is essential. This includes individuals with competence, integrity, transparency, who make informed decisions, prioritize key areas, determine appropriate investment levels, and know how to sustain long-term success for the Smart City.
The Smart City development plan for Hanoi is divided into three main stages:
- Stage 1 (2016-2020):
- Formation of basic components such as infrastructure foundations.
- Construction of intelligent systems in various sectors: transportation, government, economy, education, etc.
- Stage 2 (2020-2025):
- Focus on placing citizens at the center of development.
- Concentration on constructing high-tech residential areas where citizens actively participate in management.
- Formation of a digital economy.
- Stage 3 (2025-2030):
- Hanoi aims to become a highly developed Smart City.
These stages indicate a progressive development approach, starting with the establishment of fundamental components, moving towards citizen-centric urban planning and the integration of advanced technologies, and finally, achieving a high level of smart city development by 2030.
To develop a smart city, Hanoi must establish an intelligent transportation system. With the increasing number of vehicles, this has posed numerous challenges and obstacles in the management and operation of Hanoi's traffic. This is evident in the frequent traffic congestions and gridlocks on the city's streets.
Figure 3: The traffic situation in Hanoi is becoming increasingly complex.
To develop a smart city, Hanoi must develop a smart transportation system. With the increasing number of vehicles, this has caused numerous difficulties and obstacles in the management and operation of traffic in Hanoi, evidenced by frequent traffic jams on various streets.
Figure 4: What is ITS?
Traffic is always considered the lifeblood of every city or country. For any city, developing transportation infrastructure is a top priority for its overall development. Therefore, Intelligent Transportation Systems (ITS) is one of the most crucial components in shaping a Smart City.
The ITS system is an integration of transportation infrastructure with information technology to efficiently manage and operate the transportation infrastructure. It ensures traffic safety, reduces travel time and costs, and protects the environment.
Figure 5: The technologies used in ITS
Traffic is always considered the lifeblood of every city or nation. For any city, developing transportation infrastructure is always a top choice for its development. Therefore, Intelligent Transportation System (ITS) is one of the most important components in forming a Smart City.
The ITS system is the integration of transportation infrastructure with information technology to support the efficient management and operation of transportation infrastructure, ensuring traffic safety, reducing travel time and costs, and protecting the environment.
The main functions of ITS include:
- Transportation management and operation.
- Monitoring traffic conditions.
- Ensuring traffic safety and order.
- Automatic road toll collection: modernizing automatic toll collection booths and electronic weigh stations.
- Traffic control management.
- Traffic information system.
Figure 6: The functions of ITS
The Development Path of ITS System in Hanoi
Figure 7: The Development Path of ITS System in Hanoi
It comprises 9 separate systems, clearly divided into 3 distinct categories, including:
- Traffic monitoring system: CCTV cameras along the route, vehicle detection cameras, vehicle load monitoring system, electronic traffic signs, and the route control center. (the system includes 58 cameras and operates 24/7)
- The next category is the toll collection system, including a closed toll collection system and an internal communication phone system.
- Finally, the supporting category includes the transmission system, power supply system, and supplementary systems such as public address speakers and overpass surveillance cameras.
Hanoi - Lao Cai Expressway
With 110 traffic cameras installed on the Hanoi - Lao Cai expressway for monitoring, analyzing, evaluating, and tracking the volume of vehicles on the route. It integrates data on various types of vehicles, such as vehicle registration data, driver's license management data, inspection data, and data on stolen vehicles. The monitoring system will automatically detect vehicles using fake license plates, hit-and-run vehicles, vehicles exceeding the age limit, and stolen vehicles. It also observes and records vehicles on the route at complex traffic points.
Figure 8: The system of 110 cameras on the Hanoi – Lao Cai expressway
Inner Hanoi
Currently, Hanoi has about 400 cameras connected to 46 screens located at the Hanoi Traffic Signal Control Center. When signals indicate congestion or issues on a particular road, the center will determine the traffic flow direction to resolve the situation promptly.
In the near future, the Hanoi Police will collaborate with the Department of Transport to propose further development of peripheral devices and priority systems for buses, ambulances, firefighting vehicles, etc., to optimize traffic conditions.
This priority system is currently being tested on the Kim Ma - Yen Nghia bus route. On this route, when a bus passes through intersections with red traffic lights, the signal will prioritize the bus to minimize the travel time from the starting point to the destination, avoiding traffic congestion as much as possible.
The road monitoring system utilizes cameras installed on all streets of Hanoi by the Voice of Vietnam (VOV) radio station. The images collected by the system are transmitted in real-time to law enforcement agencies and the VOV system, providing information on traffic jams, accidents, or construction sites affecting traffic. VOV will then notify users through radio broadcasts, the internet, or directly on the radio system of vehicles.
Figure 9: CVOV's CCTV
POC FOR VIDEO ANALYTIC BASED TRAFFIC MANAGEMENT
In collaboration with the Hanoi People's Committee, the Department of Transport, and the Hanoi Traffic Police Department, Itelco Technology Company, FPT Corporation, and Siemens have equipped the Pham Hung - Me Tri intersection with modern traffic control technology. The plan is to extend this technology across the entire capital city of Hanoi by 2030.
Figure 10: Siemens POC control system
During peak hours, the streets of Hanoi are congested with thousands of vehicles at each intersection. With Siemens' traffic control system, which analyzes video footage, the system will automatically detect and adjust traffic signal timings along the street to optimize traffic flow as efficiently as possible. For example, during the morning peak hours, the system will automatically increase the green or red light duration for route 1 compared to normal times (the normal green light duration for route 1 is 30 seconds, which will be increased to 50 seconds, to avoid congestion or a queue of vehicles on route 2), and during the evening peak hours, it will automatically adjust it the other way around.
Figure 11: Lane division at the Siemens system intersection.
Alongside the development of the transportation system, the number of vehicles participating in traffic is increasing, leading to new issues that need to be addressed, such as smart parking lots in commercial centers, residential areas, public places, or offices.
In recent years, Hanoi has experienced a rapid growth in the number of automobiles and motorcycles. The investment in transportation infrastructure has not kept up with the pace of the growth of individual vehicles, creating significant pressure on the infrastructure system, especially in the central areas of the city.
Hình 12: iParking application
To meet the current traffic demand, alongside encouraging investments in the construction of modern underground parking lots in concentrated areas, utilizing basement levels for parking in buildings and residential areas, Hanoi still relies on temporary solutions like on-road and sidewalk parking to meet the stopping and parking needs of organizations and individuals within the legal regulations.
To address this issue, since May 2017, Hanoi, in collaboration with partners such as the Hanoi Parking Lot Operation Company and CIS Company, has implemented the iparking technology application for car monitoring through mobile phones.
Starting as a pilot program from May 2017 until now, the iparking service has attracted 13 businesses participating in monitoring cars at 174 locations across 8 districts.
With over 700,000 cars and a growth rate of about 10% per year in Hanoi, while the total parking spaces according to iparking from the 13 new businesses meet only about 7,000 spots (approximately 1%), the development potential of iparking in Hanoi is substantial.
Iparking application features for users:
- Easy Search: iParking provides a list of parking spots and available spaces around the user's desired area. Currently, Hanoi has 174 parking locations under iparking, covering 8 districts: Hoan Kiem, Ba Dinh, Dong Da, Hai Ba Trung, Thanh Xuan, Cau Giay, Nam Tu Liem, Tay Ho.
- Automatic Real-time Space Updates: The availability of parking spaces at each spot is continuously updated in real-time.
- Convenient Payment: Users can make payments through international, domestic debit/credit cards, or Internet Banking.
- Optimizing Parking Space Utilization: iParking helps parking spot operators improve customer accessibility and provides the most professional monitoring and management tools.
- Advance Notification: iParking automatically notifies users 15 minutes before their parking time expires. Users can extend or renew remotely through the app.
Iparking application features for managers:
- Optimized Parking Lots: Efficient management of parking areas.
- Reduced Traffic Flow: Instead of driving around for hours to find a suitable parking spot, vehicle owners can easily access smart parking lots.
- Reduced Pollution: Optimized parking solutions reduce daily vehicle emissions by saving search time and minimizing fuel combustion.
- Increased Revenue: Higher accessibility and efficient management contribute to increased revenue.
- Enhanced Safety: Improved safety measures.
- Minimized Management Costs: Efficient management tools help minimize administrative expenses.
Figure 13: Parking Space Search Feature on iParking Application
In addition to its primary function of assisting drivers in finding smart parking spaces, the iParking application offers several other auxiliary features that are equally valuable to drivers:
- Find Nearest Gas Stations: Quickly locate the nearest gas stations to ensure drivers have access to fuel when needed.
- Locate Car Wash Services: Easily find nearby car wash services for vehicle maintenance and cleanliness.
- Discover Auto Garages: Locate auto garages or repair shops in the vicinity for vehicle repairs and maintenance.
- Identify Towing Services: Find the nearest towing services, accompanied by contact information for swift assistance in case of unexpected vehicle breakdowns.
These additional features enhance the overall utility of the iParking application, providing drivers with a comprehensive tool for various aspects of their journey, from finding parking spaces to accessing essential services for their vehicles.
Hanoi is currently constructing smart tower parking lots, which only take about 2 to 3 minutes to park or retrieve a vehicle. These tower parking structures are designed to efficiently utilize small spaces while accommodating multiple vehicles, resulting in space savings.
Figure 14: Nguyen Cong Tru tower parking
With this approach, Hanoi has implemented smart tower parking at various locations:
- Nguyen Cong Tru Parking Lot: With an area of 126m2, this 5-story tower has 4 rows and can accommodate a total of 30 vehicles.
- Nguyen Cong Hoan Parking Lot: Covering an area of over 1,000m2, this 4-story tower has a capacity for 221 cars.
- Tran Nhat Duat Street Parking Lot: This parking lot can accommodate 91 cars simultaneously.
- After nearly 1 year of operation (2019), the system has saved over 1,200 billion VND from electronic documents, helping delegates use electronic documents instead of printing or copying nearly 50,000 paper documents. It processed 229 opinions of government members, replacing the issuance of more than 6,183 paper opinion forms and 28,161 accompanying files and documents.
- This system has successfully served 12 paperless meetings of the Government (2019).
- Reduced at least 30% of the time for meetings compared to the average in previous years.
- Achieved the government's main goal of being paperless, with 100% electronic documents (except for classified state documents).
- 100% of opinions from government members are processed on the network environment, ensuring transparency in management.
- Delegates can easily participate in meetings anytime, anywhere.
- Throughout the meeting, delegates can interact in real-time, exchanging and sharing diverse data.
- e-Cabinet has a simple, intuitive website interface, making it easy for users to access, use, and maximize the utilities that e-Cabinet brings.
- Determine the chairperson, members, and guests.
- Send meeting schedules.
- Register for participation.
- Send and receive meeting documents, integrated with the vOffice system.
- Digital signatures.
- Integration with email and SMS systems.
- Synthesize feedback.
- Consolidate voting results.
- Contact book: Helps parents monitor their children's academic situation at school regularly and coordinate with the school to promote their children's learning.
- Enrollment registration at all levels: Kindergarten, Primary school, Secondary school, High school.
- Provides messaging functionality for communication with teachers and with parents in the class.
- Announces school activities and the situation of children at school (attendance, comments, health check-ups, shares images of class activities,...).
- Receives notifications about tuition fees and makes tuition fee payments through the application.
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Detailed Information on Disease Outbreaks in Hanoi and Nationwide:- Disease Map: Users can access a map displaying the spread of Covid-19, identifying areas with confirmed cases.
- Outbreak Statistics: Real-time statistics on the pandemic situation, including the number of cases and areas affected.
- Health Declaration: Allows individuals to submit health declarations for monitoring and contact tracing purposes.
- Feedback and Reporting: Users can provide feedback and report issues related to the pandemic.
- Users can stay informed about the Covid-19 situation, identify high-risk areas, and proactively take preventive measures.
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Public Utility Services:- Online Document Submission: Enables citizens to submit documents online.
- Application Status Tracking: Users can monitor the processing status of their submitted documents.
- Satisfaction Evaluation: Provides a platform for users to assess their satisfaction with public services.
- Communication with Authorities: Allows users to communicate with government agencies by submitting recommendations and feedback.
- Service Fee Payment: Facilitates online payment for public services.
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Educational Services:- School Communication:
- Parent-Teacher Communication: Enables parents to stay updated on their child's academic progress and communicate with teachers.
- Enrollment Registration: Streamlines the online registration process for different education levels (Preschool, Primary, Secondary, High School).
- Messaging Function: Allows communication between parents and teachers within class groups.
- School Activities Notifications: Keeps parents informed about their child's activities, attendance, health checkups, and shares images of class activities.
- Tuition Fee Notifications and Payments: Provides notifications and facilitates online payment for tuition fees.
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Health Services:- Personal Health Monitoring: Allows individuals to manage and monitor their health status and medical treatment history.
- Online Doctor Appointment Booking: Facilitates online appointment scheduling with public hospitals in the city.
- Appointment Reminders: Sends reminders for upcoming medical appointments.
- Medical Bill Payments: Enables users to pay medical bills through the application.
- Satisfaction Feedback: Allows users to provide feedback on their satisfaction with healthcare services.
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Other Services:- Utility Bill Payments: Supports the payment of electricity, water, phone bills, as well as public transportation fees (bus and train).
- The electronic school diary is a feature of the Smart City Hanoi application designed to facilitate communication and information exchange between schools and parents, allowing parents to accurately and promptly monitor their children's learning and development.
- View Class Schedule: Allows users to access and view the class timetable, keeping parents informed about their child's daily schedule.
- Check Grades and Attendance: Provides the ability to review and monitor academic performance, including viewing grades and attendance records.
- Receive School Notifications: Notifies parents about important updates and announcements from the school, ensuring they stay informed about school-related events.
- Contact Teachers: Enables direct communication with teachers, allowing parents to engage with educators to discuss their child's progress and address any concerns.
- Connect with Other Parents: Facilitates communication and networking among parents, fostering a sense of community and enabling collaboration on various matters.
- Provide Feedback to the School: Allows parents to submit feedback and suggestions to the school, fostering a collaborative relationship between parents and educational institutions.
- Electronic Tax Filing: Enables electronic filing of taxes, including personal income tax and business income tax.
- Issuance of Budget Relationship Unit Code; Customs Declaration Cancellation: Facilitates the issuance of codes for budgetary relationships and the cancellation of customs declarations.
- Supplementary Customs Declaration: Streamlines the process for supplementary customs declarations.
- Vehicle Tax and Fees Payment: Allows for the payment of vehicle taxes and fees, including those for cars and motorcycles.
- Traffic Violation Fines; Driver's License Renewal (Level 4): Handles the payment of fines for traffic violations and the renewal of driver's licenses (Level 4).
- New Driver's License Issuance; Business Registration Certificate Issuance: Facilitates the issuance of new driver's licenses and business registration certificates.
- And Many Other Services…
- Infrastructure foundation.
- Key databases.
- Completion of the electronic government.
- Establishment of smart systems in essential sectors such as education, healthcare, transportation, etc.
Hình 14: Tower parking
In addition to the mentioned smart parking lots, I believe that in the future, Hanoi will continue to explore and develop innovative parking solutions, possibly expanding on the existing smart parking concepts. Integration with apps like iParking will likely play a crucial role in assisting citizens with parking needs.
Viettel Solution (VTS) has collaborated with the Hanoi government to build an e-government ecosystem utilizing information technology to automate government processes. This initiative aims to streamline administrative procedures, save time, and enable government agencies to provide high-quality public services while reducing national budget expenditures.
Currently, the Government can conduct paperless meetings with Viettel e-Cabinet, and decisions can be voted on using the digital signatures of the Government's Office on mobile devices. During meetings, the Prime Minister can sign decisions for online issuance, immediately reaching all ministries and localities. The system can also be customized for deployment across various ministries, sectors, and localities.
Effectiveness of the System
Some features e-Cabinet provides to support the government:
Service benefits:
Meeting setup:
Voting:
In addition to providing the electronic contact book feature included in the Smart City Hanoi application as mentioned and introduced in the following section.
In the current pandemic situation across the country, schools have organized online learning through applications such as Zoom, MS Team,...
Furthermore, schools in Hanoi also offer some special features such as:
The Hanoi SmartCity mobile application was developed by the Hanoi Information Technology Center under the Hanoi People's Committee, activated since the evening of March 18. Citizens can install Hanoi SmartCity through Google Play or the App Store.
Through this application, citizens can update all the situations in Hanoi or announcements from the authorities to the public.
According to the chairman of Hanoi city, besides providing information about the COVID-19 situation and offering an epidemic map, the application also supports monitoring of people in home quarantine through GPS when they register their smartphones.
Figure 15: Smart City application
Smart City Hanoi Application Features:
Hình 16: Monitor the CoVID epidemic map through the Smart City Hanoi application
Electronic School Diary (e-School Diary) Feature in the Smart City Hanoi Application:
Functions of the e-School Diary:
This electronic school diary feature serves as a comprehensive tool for parents to actively participate in their child's education, promoting transparency and effective communication between schools and families within the Smart City Hanoi framework.
National Public Service Portal: Accessible and Convenient Services
The National Public Service Portal provides information on administrative procedures and online public services, supporting the execution, monitoring, and evaluation of administrative procedures and online public services. It also handles the reception, processing of feedback, and recommendations from individuals and organizations nationwide.
Individuals and organizations can easily access the National Public Service Portal at www.dichvucong.gov.vn to enjoy various benefits, such as:
The National Public Service Portal serves as a centralized platform for individuals and organizations to access a wide range of government services online. It aims to enhance efficiency, transparency, and convenience in interacting with government agencies, contributing to the modernization and simplification of administrative procedures across the country.
Figure 17: National Public Service Portal
https://quyhoach.hanoi.vn/
This land planning map provides information on residential land planning in Hanoi until the year 2030.
Suitable for real estate investors or homebuyers. On the map, it clearly illustrates detailed planning, subdivision, clustering, and distinct allocation of land for public, private, and military use.
Figure 18: Land planning map in Hanoi
On February 15, 2019, the People's Committee of Hanoi officially announced the decision to establish and develop an electronic government, transforming the city into a smart city with an Intelligent Operations Center (IOC) consisting of 8 operational functional centers implemented by Viettel.
Figure 19: The functions of the Hanoi City Control Center are currently being constructed by Viettel
The Intelligent Operations Center serves as the comprehensive central hub, overseeing, commanding, and coordinating all activities in Hanoi through monitoring and managing sectors directly impacting the city's operations. These sectors include Traffic, Public Security, Emergency Response, Search and Rescue, Power Supply, Urban Lighting, Water Supply and Drainage, Weather, Environment, and more, involving both governmental agencies and city utility service enterprises.
The central management hub coordinates the intelligent traffic system, utilizing smart cameras and GPS positioning to analyze vehicle flow and send information to the operations center. The center also integrates a signal light control system, monitors and issues traffic violation fines, and provides management indices for traffic, such as accidents and congestion. Simultaneously, the applied system furnishes information on vehicle density, aiding citizens in making informed decisions about suitable routes for their commute.
Figure 20: Traffic Operations Monitoring Center
The central hub integrates all the city's cameras. Intelligent image processing through recognition algorithms helps identify suspicious objects, detects and automatically alerts on behaviors violating the law such as: Crowded gatherings, protests, physical altercations, and unauthorized entry into restricted areas.
The center oversees public security control in key areas and focal points across the city, ensuring public security, urban order, and environmental hygiene.
Integrating emergency services for citizens under a single hotline number: 112, replacing 113, 114, 115, similar to the U.S. 911 service.
The center provides advanced features such as subscriber location identification, displaying on a digital map, focusing cameras on the incident area to quickly capture on-site information, interactive coordination, and monitoring of forces handling situations like emergencies, firefighting, and rescue operations.
Collecting data from various sources into the centralized database system, including data from specialized applications, systems within the center, and direct imports from individual data files.
Conducting data cleaning, normalization, and constructing Data Marts, Data Models for different industries and sectors. Aggregating statistical reports, chart reports, and in-depth analysis reports to support the decision-making process of the city. Subsequently, publishing and providing socio-economic information to institutions, organizations, and individuals as stipulated by the law.
Viettel provides a comprehensive solution that includes all three elements: A cybersecurity solution developed in-house by Viettel, the organization of a closed-loop information security process, and a team of cybersecurity experts responsible for the operation, monitoring, support, and 24/7 incident response for the entire ICT systems of the city.
This involves conducting cybersecurity analyses on network systems, servers, email systems, user computers, and applications. Based on these analyses, effective solutions for information security protection and prevention of attacks are formulated.
Serving as an online communication channel with citizens and tourists, this platform consolidates all requests and addresses inquiries from the public regarding the city's socio-economic aspects through various communication channels such as helpline, mobile, and social media.
Utilizing artificial intelligence and features like callbots and chatbots, the application automatically responds to frequently asked questions on all city-related matters. Calls requiring in-depth answers can be transferred to experts from relevant departments, supporting these departments in monitoring, managing, and proactively handling the reception and processing of public suggestions.
Acting as the focal point for monitoring all information across the city's online space, including 1 million Vietnamese websites, over 40 million Facebook accounts, more than 150 thousand Groups or Fanpages, and all YouTube channels. This proactive approach aids in early detection of information crises for the city, its affiliated units, and city leaders.
Utilizing algorithms such as natural language processing to assess the sentiment of posts classified into categories: Positive and Negative.
Simultaneously, it communicates/alerts information to media agencies and the entire population of the city when necessary.
Monitoring and tracking the activities of public utility services such as clean water supply, garbage collection and disposal, drainage and wastewater treatment, local flood prevention, urban lighting, etc.
Measuring the satisfaction levels of citizens and organizations, enabling the evaluation of service quality and decision-making to enhance the quality of services for the well-being of the residents.
Currently, Hanoi is still in the process of constructing a Smart City, with the expected completion by 2030. Therefore, in this article, I will analyze what Hanoi has achieved and is currently doing in the development of the smart city.
Hanoi has been developing its Smart City from 2016 to 2020, approximately 5 years, during which the city has fundamentally established core components of a smart city, including:
http://vneconomy.vn/xay-dung-ha-noi-thanh-smart-city-vao-nam-2030-20180212182115575.htm
https://solutions.viettel.vn/giai-phap?tab=vtproducts_business&cat=giao-thong-thong-minh
https://vfossa.vn/uploads/news/2015_09/sfd-hn-2015-lethanhtung-bo-gtvt.pdf
https://www.youtube.com/watch?v=GiOUxcJdsr4
https://solutions.viettel.vn/uncategorized-vi/hien-thuc-hoa-quyet-tam-chinh-phu-phi-giay-to-it-hop-hanh.html
https://vietteldng.net/ecabinet-he-thong-thong-tin-phuc-vu-hop-va-xu-ly-cong-viec-cua-chinh-phu-la-gi.html
https://solutions.viettel.vn/san-pham-dich-vu/gioi-thieu-trung-tam-dieu-hanh-thanh-pho-thong-minh.html
https://www.itu.int/en/ITU-D/RegionalPresence/AsiaPacific/Documents/Events/2018/ssceg2018/Presentation%20and%20Bio/17.%20Session%206_Le%20Quoc%20%20Huu_Viettel_IOC.pdf
https://www.smartcitiesworld.net/news/smart-city-tech-demonstrated-in-hanoi-3415
https://www.vir.com.vn/big-expectations-for-vietnam-in-sustainable-smart-city-development-71067.html
https://hub.beesmart.city/en/smart-city-indicators
https://www.vir.com.vn/big-expectations-for-vietnam-in-sustainable-smart-city-development-71067.html
https://www.smartcity.press/smart-city-hanoi/
https://www.tandfonline.com/doi/full/10.1080/13658816.2019.1673397
https://www.marketopportunities.fi/home/2020/smart-city-projects-in-vietnam-look-for-solutions/
https://www.smartcitiesworld.net/news/news/work-begins-on-hanois-42-billion-smart-city-4666
https://opengovasia.com/vietnam-holds-ceremony-for-first-smart-city-project-in-hanoi/
https://www.youtube.com/watch?v=JIlFH-Ljv-8&t=29s (IOC Viettel)
https://www.youtube.com/watch?v=rsaDXYhX3U4 (smart city application)
https://www.youtube.com/watch?v=V6NVX5uxaKU&t=3s (iparking)