A prototype of Interactive Voice Response System (IVR), for vaccination-appointment-management . This is designed for public health agencies to manage the appointments by making an outgoing call to user automatically a day before the actual appointment is scheduled, in order to reduce no-shows. The IVR system collects input from the user , and updates it into the database , i.e. , Airtable .
- When the user Confirms the appointment then the status changes from Pending to Confirmed in the Databse.
- When the input is to Cancel the appointment then the status changes from Pending to Cancelled in the Airtable , Database.
- When the input is Rescheduling, then the status remains Pending and list of available slots is being provided to the user to choose from.
TWILIO
AIRTABLE
POSTMAN
| Variable | Description |
|---|---|
TWILIO_PHONE_NUMBER |
Twilio phone number for making an outgoing call |
ADMIN_PASSWORD |
Password to restrict access to sensitive data |
AUTH_TOKEN |
existing auth tokens from Twilio |
FLOW_SID |
SID of Studio Flow. Set automatically. |
AIRTABLE_API_KEY |
Airtable Api key |
AIRTABLE_BASE_ID |
Base ID from Airtable |
ACCOUNT_SID |
Twilio account sid |
