- Import tickets
- Import users, organizations
- Import macro's
- Sync ticket field values with external sources
- Bulk convert custom fields into dynamic content
- Bulk delete users, organizations
- Show Customer info from CRM next to Ticket
- Show Order info from Webshop/Order system next to Ticket
- Show Invoice info from CRM - Invoice system next to Ticket
- Escalate to other ticket systems (Jira, Dynamics, Hubspot, Freshservice,...)
- Automate escalation to external parties (via email or webhook)
- Augment ticket data with data from external resources
- Auto assign tickets based on external mapping
- Auto Merge tickets based on similar content
- Email templates for multiple brands
- Customize Chat Widget on color and branding
- Assist with SAML/JWT config
- Assist with SSL config
- Assist with DNS Config
- Assist with Email config and forwarding
- Import articles
- Migrate articles
- Copy categories, sections, articles
- Bulk search and replace text in articles
- Bulk change article (source) locale
- Export content to file for translation by external companies, import translations when done
- Create designs from scratch
- Apply branding to existing themes
- Customize existing themes
- Create custom themes based on mockup
- Create custom pages to display external content
- Hide forms and fields
- Prefill forms and fields
- Assist with DNS Config
- Add Google Tag Manager Code
- Add Google Analytics
- Add HotJar
- hide/show chat based on website url
- set chat department based on website url
- authenticate users
- set user info based on currently logged in website user
- hide/chat chat based on department status
- Import Chat Shortcuts
- Assets with integrating the SDK
- Authentication via JWT
- Create custom exports
- Upload reports to external servers
- Create custom dashboards and audit views