Keyboard hotkeys for ticket management

[Adam7288]

In production use currently for 6 months, saves an enormous amount of time responding to customers.

[JediKev]

@Adam7288

Thank you for the contribution. I would like to note that we are not accepting any new features to the current (legacy) codebase as we focus on the full codebase rewrite (v2.0). With this being said, we can definitely add this as a Feature Request for consideration after v2.0 so please stay tuned!

Cheers.

[Adam7288]

Thanks would you need a new pull request at that time or just leave it?

[JediKev]

@Adam7288

Being that v2.0 will be a complete rewrite it'll be a completely separate repo and codebase which will definitely need a new pull. Development will be a lot different in v2.0 so just stay tuned!

Cheers.

[Adam7288]

Thanks - will do. God speed!

[nandi96]

@JediKev when will be available the 2.0 RC?

[JediKev]

@nandi96

We do not have a set release date as it’s still in development. With this being said we hope to have an RC/Preview next year. I will say that development is coming along really well! We are super excited and knocking a lot of things out. We will try to keep the community updated as much as possible as we make progress.

Cheers.

[JensEB]

@Adam7288 nice feature.
But, if it's a pjax load, your short codes will not work in ticket list. To fix this bug, you have to disable the focus again after pjax load. I have modified your function to redisable the focus.
You can do this by following code in your hotkeys.js ...

//blur search field TODO have to figure out how to invoke on return from tickets -> listen for events
var blurSearchFieldFocus = function ( event ) {
    if($('input.basic-search').length && $('input.basic-search').is(':focus'))
            $('input.basic-search').blur();

    setTimeout(() => {

            if($('input.basic-search').length && $('input.basic-search').is(':focus'))
                    $('input.basic-search').blur();
    }, 500);
};
$(document).ready(function() {
    blurSearchFieldFocus();
});
$(document).on('pjax:end', function() {
    blurSearchFieldFocus();
});

Thanks for your work...