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How to report a issue on github

Arsalan Shah edited this page Mar 12, 2020 · 7 revisions

Requirements:

To report a issue on Github following conditions must be followed:

  • Ossn version (version, paid/free)
  • PHP version
  • Error message
  • Error Log
  • Issue screenshots
  • Cache enabled/disabled
  • Apache version (optional)
  • MySQL version (if possible)
  • Your website link (if possible)

Before submitting a bug report

  • Search for an existing ticket on the issue you’re having.
  • Verify the problem is reproducible
    • On the latest version of Ossn
    • With all third-party components disabled
  • Tickets with support requests will be closed.
  • Tickets with feature requests will be closed.
  • We cannot make any guarantees as to when your ticket will be resolved.

After submitting a bug report

  • Wait until core team reply you.
  • Do what core-team says, don't argue with core team.

[NOTE: The conditions above only applied to non-core team members]