Onify Blueprint: Index incidents from TOPdesk

TOPdesk is a leading case/ticket management system for customer communication, management of workflows and for asset management. TOPdesk has approximately 10 million active SAAS users worldwide. "Better support, happy customers"...

In this Blueprint we index all incidents from TOPdesk using REST-API integration.

Requirements

• Onify Hub
• Camunda Modeler
• TOPdesk

Included

• 1 x Flow

Setup

Add the following settings.

Key	Name	Value	Type	Tag	Role
topdesk_api_url	TOPdesk API url	<TOPDESK URL>/tas/api	string	topdesk	admin
topdesk_token	TOPdesk API token	********	string	topdesk	admin

Note: Creating settings via admin interface add a trailing _ in key. This is required for flow to work.

Test

1. Open the BPMN diagram in Camunda Modeler.
2. Update script in Transform incidents tasks (optional)
3. Deploy the BPMN diagram (click Deploy current diagram and follow the steps).
4. Run it (click Start current diagram).

Support

• Community/forum: https://support.onify.co/discuss
• Documentation: https://support.onify.co/docs
• Support and SLA: https://support.onify.co/docs/get-support

License

This project is licensed under the MIT License - see the LICENSE file for details.

Contributors

Thanks Tony Aronsson and Joakim Jensen @ Zitac for the support.