Apply suggestions from ksc review

Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>

content/applications/sales/crm/pipeline/multi_sales_team.rst

@@ -2,15 +2,15 @@
 Multiple sales teams
 ====================
 
-The *Multi Teams* feature in Odoo's *CRM app* allows salespeople to be assigned to multiple sales
-teams. Multiple teams can be created and manage in one dashboard, each with their own pipeline for
+The *Multi Teams* feature in Odoo's *CRM* app allows salespeople to be assigned to multiple sales
+teams. Multiple teams can be created and managed in one dashboard, each with their own pipeline for
 leads and opportunities.
 
 Enable multi teams
 ==================
 
 To allow salespeople to be assigned to more than one sales team, the :guilabel:`Multi Teams` setting
-needs to be enabled. First, navigate to :menuselection:`CRM --> Configuration --> Settings`. Under
+needs to be enabled. First, navigate to :menuselection:`CRM app --> Configuration --> Settings`. Under
 the :guilabel:`CRM` section, tick the checkbox labeled :guilabel:`Multi Teams`. Then, click
 :guilabel:`Save` at the top-left of the page.
 
@@ -24,39 +24,41 @@ Enable assignment rules
 =======================
 
 To periodically :doc:`assign leads <../track_leads/lead_scoring>` based on rules, the
-:guilabel:`Rule-Based Assignment` feature needs to be enabled. Navigate to :menuselection:`CRM -->
+:guilabel:`Rule-Based Assignment` feature needs to be enabled. Navigate to :menuselection:`CRM app -->
 Configuration --> Settings`. Under the :guilabel:`CRM` section, tick the checkbox labeled
 :guilabel:`Rule-Based Assignment`.
 
-This causes a new field, :guilabel:`Running` to appear. Select an option from the drop-down to
+This causes a new field, :guilabel:`Running`, to appear. Select an option from the drop-down menu in this field to
 manage how assignments are triggered.
 
-The rule-based assignment feature can be set to run :guilabel:`Manually`, meaning an Odoo user must
+The :guilabel:`Rule-Based Assignment` feature can be set to run :guilabel:`Manually`, meaning an Odoo user must
 manually trigger the assignment, or :guilabel:`Repeatedly`, meaning Odoo automatically triggers the
 assignments.
 
 Selecting :guilabel:`Repeatedly` causes additional fields to appear. Use the :guilabel:`Repeat
 every` fields to select how frequently the rules should be triggered. The :guilabel:`Next Run` field
-automatically updates, thought it can be manually updated.
+automatically updates, though it can be manually updated, if needed.
+
+Once all desired configurations are complete, click :guilabel:`Save`.
 
 .. image:: multi_sales_team/rule-based-assignment.png
    :align: center
    :alt: The Rule-Based Assignment setting enabled in the CRM app.
 
 .. seealso::
-   For more information on assigning leads, see :doc:`assign leads <../track_leads/lead_scoring>`.
+   For more information on assigning leads, see the :doc:`assign leads <../track_leads/lead_scoring>` documentation.
 
-Create a new sales team
+Create sales teams
 =======================
 
-To create a new sales team, go to :menuselection:`CRM --> Configuration --> Sales Teams`, then
+To create a new sales team, go to :menuselection:`CRM app --> Configuration --> Sales Teams`, then
 click :guilabel:`New`.
 
-On the blank record enter a name in the :guilabel:`Sales Team` field.
+On the blank sales team form, enter a name in the :guilabel:`Sales Team` field.
 
 Next, select a :guilabel:`Team Leader` from the drop-down list.
 
-Set an :guilabel:`Email Alias` to automatically generate a lead/opportunity for this sales team when
+Set an :guilabel:`Email Alias` to automatically generate a lead/opportunity for this sales team whenever
 a message is sent to that unique email address. Choose whether to accept emails from
 :guilabel:`Everyone`, :guilabel:`Authenticated Partners`, or :guilabel:`Followers Only`.
 
@@ -70,7 +72,7 @@ Add members to a sales team
 To add team members, click :guilabel:`Add` under the :guilabel:`Members` tab when editing the sales
 team's configuration page. This opens a :guilabel:`Create Sales Team Members` pop-up window.
 
-Select a user from the :guilabel:`Salesperson` drop-down list to add to the team. To prevent this
+Select a user from the :guilabel:`Salesperson` drop-down list to add them to the team. To prevent this
 salesperson from being :ref:`automatically assigned leads <crm/assignment-rules>`, tick the
 :guilabel:`Skip auto assignment` checkbox. If this feature is activated, the salesperson can still
 be assigned leads manually.
@@ -103,7 +105,7 @@ Click :guilabel:`Save & Close` when finished, or :guilabel:`Save & New` to add a
 Sales team dashboard
 ====================
 
-To view the sales team dashboard, go to :menuselection:`CRM --> Sales --> Teams`. Any team a user
+To view the sales team dashboard, go to :menuselection:`CRM app --> Sales --> Teams`. Any team a user
 is a member of appears in the dashboard.
 
 Each tile gives an overview of the sales team's open opportunities, quotations, sales orders, and