OTRS-Ticket-Config-Item-Details

• Built for OTRS CE v 6.0.x
• Get Config Item additional details from dynamic field ITSMConfigItemReference and and update it to another specific ticket dynamic field.
• This is an extension features of DynamicFieldITSMConfigItem addon from OPARL.

https://opar.perl-services.de/dist/DynamicFieldITSMConfigItem-6.0.1

1. Two ticket dynamic field must be create and configure.

Example:

	a)	Name: Anything 	#example: ContractCI  
  		Field Type: ITSMConfigItemReference 	#must use this type  
  		MaxArraySize: 1 	#must be 1


	b)	Name:  Anything  #example: ContractCIDetails  
  		Field Type: Textarea  

2. Defines the CI values that need to be pull into dynamic field at System Configuration > TicketCIDetails::CIValuesByClass.

• Each entry must be prefixed with the class name and double colons.

• Supported up to 3 level definition.

• Example:

    1st level -> Software::Name  
    1st level -> Software::LicenceKey::1  
    2nd level -> Software::LicenceKey::1::Quantity::1  
    3rd level -> Software::LicenceKey::1::Quantity::1::Major::1
  

3. Admin must create a new Generic Agent (GA) with option to run on specific ticket event and to execute custom module.

    Execute Custom Module => Module => Kernel::System::Ticket::Event::TicketCIDetails  
   
    [MANDATORY PARAM]  
    Param 1 Key => SourceDF  
    Param 1 Value => ContractCI #Name of the source dynamic field ITSMConfigItemReference  
   
    Param 2 Key => DestinationDF  
    Param 2 Value => ContractCIDetails  #Name of the target dynamic field    	
   

Selecting Software 1

Software 1 Details