OTRS (the former Open Ticket Request System now stands for Open Technology – Real Service) is an open source ticket request system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on various Linux platforms. Do you receive many e-mails and want to answer them with a team of agents? You're going to love OTRS!
You can find a list of features in the online documentation.
It is distributed under the AFFERO GNU General Public License - see the accompanying COPYING file for more details.
You can find documentation online. The source code of OTRS and its public extension modules is available on github.
Whether you need help in configuring or customizing OTRS or you want to be on the safe side, don't hesitate to contact us: We offer a wide range of professional services such as world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.
Our OTRS Business Solution™ offers you best professional support from the OTRS team, reliable OTRS security and regular free updates as well as an exclusive set of additional Business Features that you can flexibly activate or deactivate according to different deployment scenarios.
The OTRS Group offers specific training programs in different countries. You can either participate in one of our public OTRS Administrator trainings which take place regularly, or benefit from an inhouse training that covers all the specific needs of your company.
Perl
- Perl 5.16.0 or higher
Webserver
- Apache2 + mod_perl2 or higher (recommended)
- Webserver with CGI support (CGI is not recommended)
Databases
- MySQL 5.0 or higher (MySQL 8+ is not supported)
- MariaDB
- PostgreSQL 9.2 or higher
- Oracle 10g or higher
Browsers
- Use a modern web browser.
- These browsers are not supported:
- Internet Explorer before version 11
- Firefox before version 31
- Safari before version 6