Update communications.md (#18974)

handbook/company/communications.md

@@ -12,6 +12,8 @@ You can read about the company's positioning and product strategy in ["🎐 Why
 ### Competition
 We track competitors' capabilities and adjacent (or commonly integrated) products in Google doc [Competition](https://docs.google.com/document/d/1Bqdui6oQthdv5XtD5l7EZVB-duNRcqVRg7NVA4lCXeI/edit) (private Google doc).
 
+<img width="384" alt="image" src="https://github.com/fleetdm/fleet/assets/618009/680adba6-f5b7-4726-b2ea-73d0549a45eb">
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 ## Directly responsible individuals (DRIs)
 
 | Area of responsibility | [DRI](https://fleetdm.com/handbook/company/why-this-way#why-direct-responsibility) |
@@ -107,6 +109,9 @@ Fleet has created the [ExpedITioners podcast](https://expeditioners.podbean.com/
 ### Video
 Fleet uses YouTube to help keep the community up-to-date and informed. These videos facilitate community engagement, provide educational resources, and help share essential information about Fleet and the people using it. Meetings regularly uploaded to YouTube will have a "▶️" emoji prepended to the calendar event title (e.g. "▶️ ☁️🌈 Sprint demos!").  
 
+<img width="384" alt="image" src="https://github.com/fleetdm/fleet/assets/618009/29167232-652c-4c64-a37c-910cc781f2c1">
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 ## Meetings
 - **Plan to join meetings on time.** At Fleet, we start on time and do not wait for folks to join.  As most of our meetings are conducted over zoom, please join with a working microphone and with your camera on whenever possible.  Being even a few minutes late can make a big difference and slow your meeting counterparts down. When in doubt, show up a couple of minutes early. 
 - **Turn on your camera.** This allows for more complete and intuitive verbal and non-verbal communication. Feel free to leave your camera on or turn it off when joining meetings with new participants you might not be familiar with yet. Turn your camera on when you lead or cohost a meeting, or when you present your work during a demo session.
@@ -143,6 +148,9 @@ It is also common practice to block out time for focused work.
 
 In an all-remote company, "face time" matters. Remember: even if someone's calendar is open, they have other work to do. Help each other by batching up internal meetings can enable longer, uninterrupted stretches of deep work.
 
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 #### Schedule time with the CEO
 All invitations to meetings are welcomed, and quickly considering them is a top priority for the CEO.
 
@@ -180,6 +188,9 @@ We use [Zoom](https://zoom.us) for virtual meetings at Fleet, and it is importan
 By default, Zoom settings are the same for all Fleet team members, but you can change your personal settings on your [profile settings](https://zoom.us/profile/setting) page. 
 Settings that have a lock icon next to them have been locked by an administrator and cannot be changed. Zoom administrators can change settings for all team members on the [account settings page](https://zoom.us/account/setting) or for individual accounts on the [user management page](https://zoom.us/account/user#/).
 
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 ### Recording meetings
 
 Capturing video from meetings with customers, prospects, and community members outside the company is an important part of building world-class sales and customer success teams and is a widespread practice across the industry. At Fleet, we use Gong to capture Zoom meetings and share them company-wide. If a team member with a Gong license attends certain meetings, generally those with at least one person from outside of Fleet in attendance.  
@@ -252,6 +263,9 @@ We use these prefixes to organize the Fleet Slack:
 ### Create a GitHub issue from a Slack thread
 If you need to track content from a Slack channel (ie. #g-sales), you can automatically generate a github issue by selecting the `create-github-issue` emoji on the thread. This will automatically create an issue tagged with the #g-business-operations label. If you need the issue logged against a specific board, ensure that you have updated the label during issue creation.
 
+<img width="384" alt="image" src="https://github.com/fleetdm/fleet/assets/618009/97ce6caa-4b21-4cc2-8fcb-91aa03dfc6d6">
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 ### Customer support service level agreements (SLAs)
 
 **Fleet Free:**
@@ -443,7 +457,9 @@ For non-travel purchases that would require an increase in the Brex cardholder's
 - Whether it is a one time purchase or a recurring purchase and at what frequency the purchase will re-occur (annually, monthly, etc.)
 - If there are more ideal options to pay for the purchase (i.e. bill.com, the Fleet AP Brex card, etc.) that method will be used instead.  
 - In general, recurring purchases such as subscription services that will continually stretch the spend limit on a cardholder's Brex card should be paid through other means. 
-- For one time purchases where payment via credit card is the most convenient then the card limit will be temporarily increased to accomodate the purchase.  
+- For one time purchases where payment via credit card is the most convenient then the card limit will be temporarily increased to accomodate the purchase.
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+<img width="384" alt="image" src="https://github.com/fleetdm/fleet/assets/618009/1890e56b-7b03-4340-97d4-a6590c7715a9">
 
 #### Reimbursements
 Fleet does not reimburse expenses. We provide all of our team members with Brex cards for making purchases for the company. For company expenses, **use your Brex card.**  If there was an extreme accident, [get help](https://fleetdm.com/handbook/business-operations#contact-us).
@@ -537,8 +553,10 @@ After the plan for the offsite is approved at the e-group meeting (including par
 ### Attending conferences
 When attending a conference for Fleet, treat it [like other travel for the company](https://fleetdm.com/handbook/company/communications#travel).
 
+<img width="384" alt="image" src="https://github.com/fleetdm/fleet/assets/618009/8c3eeeb4-f322-44cf-8405-4f94f10fde6d">
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-### SOC 2
+## SOC 2
 You can find a copy of Fleet's SOC 2 report in [Google Drive](https://drive.google.com/file/d/1B-Xb4ZVmZk7Fk0IA1eCr8tCVJ-cfipid/view?usp=drivesdk).  In its current form, this SOC 2 report is intended to be shared only with parties who have signed a non-disclosure agreement with Fleet.
 
 You can learn more about how Fleet approaches security in the [security handbook](https://fleetdm.com/handbook/security) or in [Fleet's trust report](https://fleetdm.com/trust).
@@ -601,6 +619,8 @@ In this section, you can find information about Fleet's benefit strategies and d
 What matters most is your results, which are driven by your focus, your availability to collaborate, and the time and consideration you put into your work. Fleet offers all team members unlimited time off. Whether you're sick, you want to take a trip, you are eager for some time to relax, or you need to get some chores done around the house, any reason is a good reason.
 For team members working in jurisdictions that require certain mandatory sick leave or PTO policies, Fleet complies to the extent required by law.
 
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 #### Holidays
 At Fleet, we have team members with various employment classifications in many different countries worldwide. Fleet is a US company, but we think you should choose the days you want to work and what days you are on holiday, rather than being locked into any particular nation or culture's expectation about when to take time off.
 When a team member joins Fleet, they pick one of the following holiday schedules:
@@ -613,6 +633,9 @@ Either way, it's up to you to make sure that your responsibilities are covered,
 #### New parent leave
 Fleet gives new parents six weeks of paid leave. After six weeks, if you don't feel ready to return yet, we'll set up a quick call to discuss and work together to come up with a plan to help you return to work gradually or when you're ready.
 
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 #### Taking time off
 When you need to take time off, follow this process:
 - Let your manager and team know the days when you will be out by posting a message in your department Slack channel mentioning your manager, with when and how long.
@@ -840,6 +863,8 @@ As we use sentence case, only the first word is capitalized. But, if a word woul
   - "Does it work with MySQL?"
 
 - ***Struggling with this?*** It takes some adjustment, and you need repetitions of seeing things written this way and correcting yourself. Contributors have given feedback that this [opinionated solution](https://fleetdm.com/handbook/company/why-this-way#why-does-fleet-use-sentence-case) is a huge relief once you build the habit of sentence case capitalization. You don't have to think as hard, nor choose between flouting and diligently adhering to the style guide.
+<img width="384" alt="image" src="https://github.com/fleetdm/fleet/assets/618009/cca980db-24e1-4303-a120-ecdb7419aac4">
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 #### Capitalization and proper nouns
 - **Fleet:** When talking about Fleet the company, we stylize our name as either "Fleet" or "Fleet Device Management".
@@ -923,6 +948,9 @@ Then use the short version for all other references.
 - The Fleet CLI is called fleetctl.
 If the abbreviation or acronym is well known, like API or HTML, use it instead (and don’t worry about spelling it out).
 
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 ### Numbers and times
 
 #### Numbers