Question: Can you suggest a more appropriate forum for a new adopter to post questions?

[trainor1]

Hi All,

This is NOT a bug report. Bug Report was just the least bad option available to categorize this issue.

In a nutshell, I am looking for another forum where I can post questions about Django-helpdesk and get answers from the community. This doesn't seem like the appropriate place for my questions about installation problems and such.

Provided that I can get Django-helpdesk working and adopt it, I am interested in being a contributor in the long term. But, right now, I need a place where folks can help me get unstuck from beginner issues. I am hoping that you can suggest the right place.

Thanks in advance for your help.

Best Regards,

Kevin

[uhurusurfa]

This is a good place and there are plenty of people willing to help you get started.
Post your questions and someone is sure to help.

[Benbb96]

Maybe the discussion tab could be more appropriate for threads like this ? I have notifications enabled on this project so I may help if I see something I can answer 😉

[uhurusurfa]

👍 That works

[trainor1]

Thanks for the replies. Are you guys sure that I should try Discussions? I didn't see any content over there. I think that is what brought me here. If someone is going to be listening, I would be glad to be the first to post.

Kevin

[trainor1]

Meanwhile, can anyone suggest what might be causing these errors shortly after install and configuration:

• Error fetching command 'create_escalation_exclusions': 'Command' object has no attribute 'option_list'
• Command 'create_escalation_exclusions' skipped
• Error fetching command 'create_queue_permissions': 'Command' object has no attribute 'option_list'
• Command 'create_queue_permissions' skipped

My Web searches for these errors are bringing up issues from the Django 1.x days.

Best,

Kevin

[Benbb96]

Indeed, I often see these warnings and I always think we should fix it. First easy solutions would be to delete these two commands as they doesn't seem to be used... Or we take time to update the way the command options are added.

I'm looking on this page to understand how I can do it : https://docs.python.org/3/library/argparse.html#the-add-argument-method

[Benbb96]

@trainor1 I started a PR in that direction : #1095