Search for standard changes within custom template tables

[OskarMarthinussen]

SUMMARY

Enable the ability to search for standard changes within custom tables, instead of being limited to finding templates solely in the 'std_change_producer_version' table.

ISSUE TYPE

• Feature Idea

COMPONENT NAME

servicenow.itsm.change_request

ADDITIONAL INFORMATION

In my scenario, the standard change I'm searching for is stored in a custom table, which makes it difficult to locate the corresponding template. To address this, I suggest implementing an optional parameter called 'template_table' in the 'find_standard_change()' function. This parameter would allow users to specify a custom table for searching the standard change. To ensure backward compatibility, the parameter could have a default value of 'std_change_producer_version'.

  - name: Create ServiceNow standard change
    servicenow.itsm.change_request:
      instance:
        host: "{{ servicenow_change_instance }}"
        username: "{{ servicenow_change_username }}"
        password: "{{ servicenow_change_password }}"
      type: standard
      state: new
      other:
        company: "{{ servicenow_change_company }}"
      template: "{{ servicenow_change_template }}"
      template_table: "{{ servicenow_change_template_table }}"      <-- New parameter with standard value
    register: snow_change_request

[softwarefactory-project-zuul]

Build failed.
https://ansible.softwarefactory-project.io/zuul/buildset/f65aaef1dc20414a885a3c6687e189a0

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[Akasurde]

Could you please add documentation and tests for this parameter?

Please create a changelog fragment. See this fragment as an example.

[tupyy]

Hi @OskarMarthinussen
I have problems understanding how you create a Change request with a template coming from another table than the default one?
The module calls find_standard_change_template to look for the sys_id of the template but then, when you want to create the chg request, it passes the template sys_id like:

{
  "std_change_producer_version": "template_sys_id"
}

I don't see how this will work because the template is not in the std_change_producer_version table.
Do you have a custom field for the template? Could you give me more details on how do you create a chg request with a template from another table please?
Thanks

[mhjacks]

Thanks for your interest in the project, but this issue has been idle for a long time, so we're closing it. Feel free to rebase against the current main branch and re-open this PR if you would still like to have this considered for inclusion.