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Troubleshooting

Haroen Viaene edited this page Oct 3, 2017 · 6 revisions

This has some more information about error messages:

no hosts remaining

There are no hosts remaining for this app.

You can retry this search, and it will try the hosts again.

appId: YOUR_APPID

see: https://alg.li/client#no-hosts-remaining

This error occurs when all hosts for a certain request have been tried out and marked as "down". This does not mean that the host is actually down, but rather that all of the possible hosts have been tried.

You can catch this error and retry the whole request once, in case the hosts are up again, or let the user continue typing with some cue. If the error persists, please contact support@algolia.com with information about your website, location etc. You can also use the diagnostics tool to give us more information

unretryable error

Request couldn't be retried, did you enter the correct credentials?

see: https://alg.li/client#unretryable-error

{"reason":"host", "more": ...}

This error occurs when an error that can't be retried happens. This might be an issue with the service or with a part of the code. Please contact support@algolia.com with this error message and the code that produced it.