MEAN Stack Application for a Ticket Support System

QueryDesk is a ticket support system designed to provide customers support over their queries.It is a MEAN Stack Application which includes a User view as well as an Admin view.

Features

1. User View

* Login and Signup View.
* A view to create a ticket.
* A view to see all queries raised by person and other members.
* A view to see details of query with option to change status of ticket.

2. Admin View

* View to see all tickets in the system by status.
* View to see details of a query with option to change status of ticket and post an answer.

Prerequisites

1. NPM
2. Node JS
3. MongoDB

Installation

1. Download or clone the repository.
2. Unzip the downloaded folder.
3. Through a terminal or Command Prompt all dependencies can be installed using the command "npm install".

How to Run the Application

1. Run the NodeJS application.
2. Start MongoDB in the background.
3. Launch http://localhost:3000 in a browser.
4. Login or Signup to raise tickets.

Technologies Used

Frontend

1. HTML
2. CSS
3. Bootstrap
4. AngularJS

Backend

1. NodeJS
2. ExpressJS
3. MongoDB

Tools

1. Postman

OS

1. Ubuntu 16.04 LTS

Editor

1. Sublime-Text