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title: 服务等级协议(SLA) | ||
sidebar_position: 5 | ||
slug: /legal/sla | ||
--- | ||
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# 服务等级协议 | ||
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## 什么是服务等级协议? | ||
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服务级别协议 (SLA) 是服务提供商与客户之间的合同,其中概述了要提供的服务、预期的性能水平、如何衡量和批准性能以及未达到性能水平时会发生的情况。 | ||
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SLA 是外包和技术供应商合同的重要组成部分,其中提供工作关系如何发展的端到端视图。SLA 有助于确保所有利益相关者准确理解服务协议、设定客户期望、定义审核和补救程序,并最终帮助优化最终用户体验。SLA 为建立更加顺畅的工作关系铺平道路,减少后续问题,并有助于保护所有相关方的利益。 | ||
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## 通用条款 | ||
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## |
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