Author: Daniel Saidi [daniel.saidi@gmail.com]
The Desk.com C# SDK is a work in progress (really, nothing more). The solution contains classes that helps you connect to and work with the desk.com API.
If you need an SDK that supports everything that the desk.com API has to offer, this is not for you (at least not yet). The SDK can be used for all desk.com API services, but only has strongly-typed components for some of them.
However, since the core logic is very general, extending the SDK with what you miss should be a breeze. Just have a look at the things that already exists, and follow the same patten.
You can find more information about the SDK at the following places:
Project site: http://github.com/danielsaidi/desk-csharp-sdk
Downloads: http://github.com/danielsaidi/desk-csharp-sdk/tags
Issues: http://github.com/danielsaidi/desk-csharp-sdk/issues
NuGet package: http://nuget.org/packages/desk
Do not hesitate to contact me if you have any questions. To report an issue or a bug, use the issue page or send me an e-mail.
To get started with SDK, either grab the source code from the project page, grab a public release from the download section or simply add a reference to the library directly from Visual Studio, using NuGet.
Once you have a reference in place, you can create a DeskApi instance, using the base url to your desk.com app's API, the key and the secret of your desk app, as well as an OAUTH token and token secret. As such:
var api = new DeskApi("url", "key", "secret", "token", "token secret");
With a DeskApi instance in place, you can start calling the API. This approach is very flexible and supports all existing API services, but you will have to know the url to each service as well as which params each service supports. Use the call method to call the API:
var response = api.Call("topics.json", Method.GET)
If you do not want to care about service urls, request parameters and If you do not want to sremember service urls, request parameters and other API details, use the DeskApiMapper class. To create an instance, you must provide it with an already setup api instance.
var apiMapper = new DeskApiMapper(api);
The DeskApiMapper class adds a strongly typed layer on top of the API. It has methods for each service (the ones it supports) and a strongly typed set of request parameters, which makes it really easy to define what to send to the API when making a request.
The DeskApiMapper is really convenient, but until all API methods are mapped, you will need the DeskApi class as well.
Content resources
- topics
Case resources
- cases
- cases/show
- case/update
Customer resources
- customers
- customers/show
- customers/create
- customers/update
- customers/emails/create
- customers/emails/update
- customers/phones/create
- customers/phones/update
Interaction resources
- interactions
- interaction/create
User resources
- groups
- groups/show
- users
- users/show
Content resources
- topics/show
- topics/create
- topics/update
- topics/destroy
- topics/articles
- topics/articles/create
- articles/show
- articles/update
- articles/destroy
Macro resources
- macros
- macros/create
- macros/show
- macros/update
- macros/destroy
- macros/actions
- macros/actions/show
- macros/actions/update
Contributions to the library are more than welcome. Just send me pull requests via GitHub or attach your code in an e-mail.
The Desk.com C# SDK is released under the MIT License, which lets you do much about anything you want with it. Read more here:
http://www.opensource.org/licenses/mit-license.php
The license basically means that, if you use this SDK and also happen to like it, please spread the word. Furthermore, do not steawl credit for other's work. If you extract anything out of the project, let the author information remain in the source code.