((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.

Helper script to migrate an OTRS database into a different RDBMS.

OTRS code quality checker

Helper scripts for developing OTRS modules

The OTRS::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.

This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.

This package implements all ITSM configuration management features. This package requires the ITSMCore package.

The OTRS::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.