HELPDESK

Project description

Helpdesk is a support ticketing system, designed to help you track, demand, and solve students support needs.

Informations

• Repository link : https://github.com/NemesisX1/Helpdesk
• Project management tools : Github Project (https://github.com/), Trello, Whatsapp
• Technologies : MERN Stack
• Compilation/Run : docker-compose build && docker-compose up

Prerequisites

• Docker How to install Docker on linux ?

• sudo apt-get update

• sudo apt-get install\ca-certificates\curl\gnupg\lsb-release

• curl -fsSL https://download.docker.com/linux/ubuntu/gpg | sudo gpg --dearmor -o /usr/share/keyrings/docker-archive-keyring.gpg

• echo
  "deb [arch=$(dpkg --print-architecture) signed-by=/usr/share/keyrings/docker-archive-keyring.gpg] https://download.docker.com/linux/ubuntu\(lsb_release -cs) stable" | sudo tee /etc/apt/sources.list.d/docker.list > /dev/null

• React How to install React?

npm install -g expo-cli

• Node How to install Node?

• sudo apt update

• sudo apt install nodejs npm

• MongoDb How to install MongoDB?

• sudo apt-get update

• sudo apt-get install -y mongodb-org

• sudo apt-get install -y mongodb-org=3.4 mongodb-org-server=3.4 mongodb-org-shell=3.4 mongodb-org-mongos=3.4 mongodb-org-tools=3.4

• sudo vim /etc/systemd/system/mongodb.service

• copy and paste this on the file you open previously

  #Unit contains the dependencies to be satisfied before the service is started. [Unit] Description=MongoDB Database After=network.target Documentation=https://docs.mongodb.org/manual

Service tells systemd, how the service should be started

Key User specifies that the server will run under the mongodb user and

ExecStart defines the startup command for MongoDB server

[Service]
User=mongodb
Group=mongodb
ExecStart=/usr/bin/mongod --quiet --config /etc/mongod.conf

Install tells systemd when the service should be automatically started

multi-user.target means the server will be automatically started during boot

[Install]
WantedBy=multi-user.target

Once you’ve created your configuration file, you now need to update the system service using the following command:

systemctl daemon-reload

Now, start/enable the updated systemd service for your MongoDB instance:

sudo systemctl start mongodb sudo systemctl stop mongodb sudo systemctl restart mongodb

Compile and run

• Command line

  sudo docker-compose build sudo docker-compose up

• Access link in browser

  http://localhost/8080

HELPDESK FUNCTIONS

Welcome to our HELPDESK web application.

First of all you need to connect with your microsoft account (outlook precisely). If you are a admin you just need to login with (admin, admmin).

1st Option: Create a ticket

• After you login to your account, you have a downside button "New Ticket"
• When you click "New ticket", you have a little pop up screen to help you give some informations about your ticket
• Save & watch it print on your homepage

2nd Option:

• If you are admin, you log with (admin, admin)
• You can get a look on ticket status and choose the one you can solve to change automatically his status to done