4.18v

1. Auto responder can be assigned to multiple departments at once.
2. Replaceable variables can have active period per replace.
3. Respect operator permission for calls module before showing call icon in the widget.
4. Fast typing fixes for canned messages.
5. Dark mode fixes after migration to bootstrap 5.
6. Widgets will show how long it took to fetch specific widget information.

execute doc/update_db/update_290.sql for update

4.17v

1. Advanced chat auto-assignment options.
2. Separate permissions for operators to crate a views.
3. Slow request logging to back office.
4. Modal window improvements for department online operators statistic.
5. Further migration related to bootstrap 5 migration.
6. And various other changes/fixes.

execute doc/update_db/update_289.sql for update

4.16v

4.16v

1. Theme attribute will be saved directly in the chat table. So we can use search from now.
2. You now can pass more than one theme at once. Theme will be chosen randomly from passed one. You can fixate period from widget theme itself how long same theme would be applied. If one theme is passed it will be always used.
3. Fixed bug once permission 'lhchat', 'allowtransfertoanyuser' was removed, operator still saw operators from other departments.
4. 'lhdepartment', 'see_all' permission now can have limitation like {"group":[1,2,3,9,10],"department":[45,46]}
5. 'lhchat','allowtransfertoanyuser' permission now can have limitation like {"group":[1,2,3,9,10]}

execute doc/update_db/update_288.sql for update

4.15v

1. Incoming webhooks now can be represented in the chat list with an icon.

execute doc/update_db/update_287.sql for update

4.14v

• Proactive invitation now have user initiated conversions https://doc.livehelperchat.com/docs/proactive#conversion

execute doc/update_db/update_286.sql for update

4.13v

• Proactive invitations can have child invitation which works as A/B testing workflow.
  • Once you define a parent invitation. Present invitation is considered as child invitation.
  • Only main display attributes are taken as variation.
  • Parent invitation statistic window will show child invitation performance.
• Bot pause trigger. #1797
• Proactive invitation have two new options
  • Hide content on click - clicking it will close invitation without triggering widget open. E.g you have some sale running and want to share some code with users.
  • Custom on click event - in combination with above option can work as independent and just execute javascript on click.
• Users/Groups/Roles list/edit windows UX improvements. Sorts by module etc.
• Modifying department group will update it stats also now.
• Export CSV for survey option.

execute doc/update_db/update_285.sql for update

4.12v

• Start chat form settings can be assigned to more than one department.
• Custom start chat settings can switch department from dropdown option.
• Left dashboard menu will show alert icons also. #1796
• Loading previous messages will pay attention to departments operator has access to. https://forum.livehelperchat.com/viewtopic.php?id=4139

execute doc/update_db/update_284.sql for update

4.11v

Statistic saved reports can be send daily/weekly/monthly

execute doc/update_db/update_283.sql for update

4.10v

1. Reports various fixes.
2. Now you can save report for future reference.

execute doc/update_db/update_282.sql for update

4.09v

1. Optional reactions to bot messages. https://doc.livehelperchat.com/docs/bot/bot-text#reaction-options
2. Replaceable variables activity period.

execute doc/update_db/update_281.sql for update