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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,56 @@ | ||
| --- | ||
| title: Creative Enterprise and Document Cloud Support Services Overview | ||
| description: This article provides a summary of Customer Support options for Adobe Creative Cloud and Document Cloud. These options include Standard, Business, Enterprise, and Elite. | ||
| --- | ||
| # Creative Cloud Enterprise and Document Cloud Support Services Overview | ||
|
|
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| Adobe Creative Cloud and Document Cloud Customer Support organization is committed to your success. All applications include a level of support that provides easy access to our highly skilled technical resources for technical assistance. | ||
|
|
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| For more comprehensive needs, we offer Adobe Support Plans that include access to named support professionals and sessions for proactive mentoring and service reviews. No matter how complex your support needs may be, Adobe offers the technical and operational expertise needed to help you achieve peak performance and optimal value from your Adobe applications. | ||
|
|
||
| <table style="table-layout:fixed"> | ||
| <tr> | ||
| <td> | ||
| <a href="assets/DMeStandardSupportDatasheet_2022.pdf"> | ||
| <img alt="Standard" src="assets/STANDARDSupportThumbnailCC.png"/> | ||
| </a> | ||
| <div> | ||
| <a href="assets/DMeStandardSupportDatasheet_2022.pdf"><strong>Standard Support</strong></a> | ||
| </div> | ||
| <p>24x7 access for Authorized Users (Admins) to our technical support teams via chat or telephone as well as the ability to log requests for assistance via our support web portal. </p> | ||
| <br> | ||
| </td> | ||
| <td> | ||
| <a href="assets/DMeBusinessSupportDatasheet_2022.pdf"> | ||
| <img alt="Business" src="assets/BusinessSupportThumbnailCC.png"> | ||
| </a> | ||
| <div> | ||
| <a href="assets/DMeBusinessSupportDatasheet_2022.pdf"><strong>Business Support</strong></a> | ||
| </div> | ||
| <p>Priority routing for support cases to ensure faster connection to more senior support and the ability to leverage an Account Support Lead to receive regular communications and updates for your most critical of support requests.</p> | ||
| <br> | ||
| </td> | ||
| </tr> | ||
| <tr> | ||
| <td> | ||
| <a href="assets/DMeEnterpriseSupportDatasheet_2022.pdf"> | ||
| <img alt="Enterprise" src="assets/EnterpriseSupportThumbnailxx.png"/> | ||
| </a> | ||
| <div> | ||
| <a href="assets/DMeEnterpriseSupportDatasheet_2022.pdf"><strong>Enterprise Support</strong></a> | ||
| </div> | ||
| <p>Designated technical contact in the Adobe Support Team with deep experience in your solution will work in partnership with you and your technical teams to ensure timely resolution of all support requests.</p> | ||
| <br> | ||
| </td> | ||
| <td> | ||
| <a href="assets/DMeEliteSupportDatasheet_2022.pdf"> | ||
| <img alt="Elite" src="assets/EliteSupportThumbnailcc.png"> | ||
| </a> | ||
| <div> | ||
| <a href="assets/DMeEliteSupportDatasheet_2022.pdf"><strong>Elite Support</strong></a> | ||
| </div> | ||
| <p>Designated technical contact in the Adobe Support Team and a Technical Account Manager who works in partnership with you to provide best-in-class proactive support to ensure you maximize your investment and to help you avoid problems before they happen.</p> | ||
| <br> | ||
| </td> | ||
| </tr> | ||
| </table> |
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,58 @@ | ||
| --- | ||
| title: Experience Cloud Support Services Overview | ||
| description: This article provides a summary of Customer Support options for Adobe Experience Cloud. These options include Online, Business, Enterprise, and Elite. | ||
| exl-id: ac22d8ac-a214-4ee2-8828-b28a4cccce43 | ||
| --- | ||
| # Experience Cloud Support Services Overview | ||
|
|
||
| Adobe Experience Cloud Customer Support organization is committed to your success. All subscriptions include a level of support that provides easy access to our highly skilled technical resources for technical assistance. | ||
|
|
||
| For more comprehensive needs, we offer Adobe Support services that include access to named support professionals, accelerated service-level response targets, and sessions for proactive mentoring and service reviews. No matter how complex your support needs may be, Adobe offers technical and operational expertise needed to help you achieve peak performance and optimal value from your Adobe solution. | ||
|
|
||
| <table style="table-layout:fixed"> | ||
| <tr> | ||
| <td> | ||
| <a href="online.md"> | ||
| <img alt="Online" src="assets/OnlineSupportThumbnail.png"/> | ||
| </a> | ||
| <div> | ||
| <a href="online.md"><strong>Online Support</strong></a> (view <a href="assets/OnlineSupportDatasheet.pdf" target="_blank">PDF</a>) | ||
| </div> | ||
| <p>Limited access to phone support</p> | ||
| <br> | ||
| </td> | ||
| <td> | ||
| <a href="business.md"> | ||
| <img alt="Business" src="assets/BusinessSupportThumbnail.png"> | ||
| </a> | ||
| <div> | ||
| <a href="business.md"><strong>Business Support</strong></a> (view <a href="assets/BusinessSupportDatasheet.pdf" target="_blank">PDF</a>) | ||
| </div> | ||
| <p>Complete access to Adobe's technical support teams and to an Account Support Lead for account management</p> | ||
| <br> | ||
| </td> | ||
| </tr> | ||
| <tr> | ||
| <td> | ||
| <a href="enterprise.md"> | ||
| <img alt="Enterprise" src="assets/EnterpriseSupportThumbnail.png"/> | ||
| </a> | ||
| <div> | ||
| <a href="enterprise.md"><strong>Enterprise Support</strong></a> (view <a href="assets/EnterpriseSupportDatasheet.pdf" target="_blank">PDF</a>) | ||
| </div> | ||
| <p>Enhanced support Service Level Targets (SLTs), benefits of technical expertise and an advocate in the form of a Named Support Engineer</p> | ||
| <br> | ||
| </td> | ||
| <td> | ||
| <a href="elite.md"> | ||
| <img alt="Elite" src="assets/EliteSupportThumbnail.png"> | ||
| </a> | ||
| <div> | ||
| <a href="elite.md"><strong>Elite Support</strong></a> (view <a href="assets/EliteSupportDatasheet.pdf" target="_blank">PDF</a>) | ||
| </div> | ||
| <p>Best-in-class Service Level Targets (SLTs), proactive support and partnership with a Technical Account Manager and a Named Support Engineer</p> | ||
| <br> | ||
| </td> | ||
| </tr> | ||
| </table> | ||
|
|
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -1,58 +1,34 @@ | ||
| --- | ||
| title: Support Services Overview | ||
| description: This article provides a summary of Customer Support options for Adobe Experience Cloud. These options include Online, Business, Enterprise, and Elite. | ||
| exl-id: ac22d8ac-a214-4ee2-8828-b28a4cccce43 | ||
| title: Adobe Support Overview | ||
| description: This article provides a summary of Customer Support options for Adobe Experience Cloud, Adobe Document Cloud, and Adobe Creative Cloud. | ||
| --- | ||
| # Support Services Overview | ||
| # Adobe Support Overview | ||
|
|
||
| Adobe Experience Cloud Customer Support organization is committed to your success. All subscriptions include a level of support that provides easy access to our highly skilled technical resources for technical assistance. | ||
| Adobe Support organization is committed to your success. All subscriptions include a level of support that provides easy access to our highly skilled technical resources for technical assistance. | ||
|
|
||
| For more comprehensive needs, we offer Adobe Support services that include access to named support professionals, accelerated service-level response targets, and sessions for proactive mentoring and service reviews. No matter how complex your support needs may be, Adobe offers technical and operational expertise needed to help you achieve peak performance and optimal value from your Adobe solution. | ||
| For more comprehensive needs, we offer Adobe Support services that include access to named support professionals and sessions for proactive mentoring and service reviews. No matter how complex your support needs may be, Adobe offers the technical and operational expertise needed to help you achieve peak performance and optimal value from your Adobe solution. | ||
|
|
||
| <table style="table-layout:fixed"> | ||
| <tr> | ||
| <td> | ||
| <a href="online.md"> | ||
| <img alt="Online" src="assets/OnlineSupportThumbnail.png"/> | ||
| <a href="dx-overview.md"> | ||
| <img alt="DX Support" src="assets/ECthumbnail.png"/> | ||
| </a> | ||
| <div> | ||
| <a href="online.md"><strong>Online Support</strong></a> (view <a href="assets/OnlineSupportDatasheet.pdf" target="_blank">PDF</a>) | ||
| <a href="dx-overview.md"><strong>Experience Cloud Support</strong></a> | ||
| </div> | ||
| <p>Limited access to phone support</p> | ||
| <p>Support options for Experience Cloud and Experience Platform products</p> | ||
| <br> | ||
| </td> | ||
| <td> | ||
| <a href="business.md"> | ||
| <img alt="Business" src="assets/BusinessSupportThumbnail.png"> | ||
| <a href="dme-overview.md"> | ||
| <img alt="Business" src="assets/CCDCThumbnail.png"> | ||
| </a> | ||
| <div> | ||
| <a href="business.md"><strong>Business Support</strong></a> (view <a href="assets/BusinessSupportDatasheet.pdf" target="_blank">PDF</a>) | ||
| <a href="dme-overview.md"><strong>Creative Cloud Enterprise and Document Support</strong></a> | ||
| </div> | ||
| <p>Complete access to Adobe's technical support teams and to an Account Support Lead for account management</p> | ||
| <br> | ||
| </td> | ||
| </tr> | ||
| <tr> | ||
| <td> | ||
| <a href="enterprise.md"> | ||
| <img alt="Enterprise" src="assets/EnterpriseSupportThumbnail.png"/> | ||
| </a> | ||
| <div> | ||
| <a href="enterprise.md"><strong>Enterprise Support</strong></a> (view <a href="assets/EnterpriseSupportDatasheet.pdf" target="_blank">PDF</a>) | ||
| </div> | ||
| <p>Enhanced support Service Level Targets (SLTs), benefits of technical expertise and an advocate in the form of a Named Support Engineer</p> | ||
| <br> | ||
| </td> | ||
| <td> | ||
| <a href="elite.md"> | ||
| <img alt="Elite" src="assets/EliteSupportThumbnail.png"> | ||
| </a> | ||
| <div> | ||
| <a href="elite.md"><strong>Elite Support</strong></a> (view <a href="assets/EliteSupportDatasheet.pdf" target="_blank">PDF</a>) | ||
| </div> | ||
| <p>Best-in-class Service Level Targets (SLTs), proactive support and partnership with a Technical Account Manager and a Named Support Engineer</p> | ||
| <p>Support options for Creative Cloud and Document Cloud products</p> | ||
| <br> | ||
| </td> | ||
| </tr> | ||
| </table> | ||
|
|
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -1 +1,2 @@ | ||
| source,dest | ||
| source,dest | ||
| # https://experienceleague.adobe.com/docs/support-resources/data-sheets/support-guide.html,https://experienceleague.adobe.com/docs/support-resources/data-sheets/data-sheets/support-guide.html |