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SMLets Exchange Connector v2.3
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@AdhocAdam AdhocAdam released this 23 Aug 20:04
v2.3
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SMLets Exchange Connector v2.3

General
The management pack (2.0.2016.10) introduces new fields for Azure Vision and Speech integrations.

New Features

  • More data points for File Attachments with optional integration to Azure Vision and Speech services. This gives you the ability to perform reverse Work Item searches by attached files and introduces opportunities for new automation scenarios
    • Vision: Images (*.png, *.jpg, *.jpeg, *.bmp, *.gif) processed by the connector can optionally be submitted to Azure Vision in order to describe the image. For example, a screenshot of an error message could return "Tags:screenshot,abstract,text,design,graphic". In the event "text" is one of the tags returned, OCR extraction will be attempted. In which case the returned data would be "Tags:screenshot,abstract,text,design,graphic;Desc:Microsoft Outlook Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened." In either case, the returned data is written to the "Description" field of the File Attachment.
    • Speech: Audio files (*.wav and *.ogg) processed by the connector can optionally be submitted to Azure Speech services in order to transcribe speech to text. This text will then be written to the "Description" field of the File Attachment.

Bugs

  • When using the Dynamic Analyst Assignment feature, the Set-AssignedToPerSupportGroup function was incorrectly choosing the Analyst with the highest volume of assigned work as opposed to the lowest
  • When using the Dynamic Analyst Assignment feature for Out of Office + Volume, the pipeline based PowerShell was using a named variable as opposed to the assumed one (i.e. $variable instead of $_)

Miscellanous

  • Realigned code regions to give proper source citation for Apply-SCSMTemplate function
  • File Attachments write their respective file extension to the Extension property
Assets 3