You can create your own DeskPRO Apps like the ones available for installation from Admin > Apps. Apps can change the agent interface and integrate it with external systems.

These are some code examples and simple completed Apps:

example-crm-link: example code demonstrating how to create a very simple App to add a link under the ticket Properties area (e.g. to an external CRM system or defect tracker).

example-crm-api: this example demonstrates how to consume a remote API and render results in a tab in the Ticket view.

deskpro-default-notetab: a completed App which changes the default for the ticket reply box to posting an internal agent note instead of sending a reply to the user.

deskpro-strip-links: a completed App which removes all links from ticket messages displayed in the agent interface.

deskpro-ticket-attach-tab: a completed App which adds a new 'Attachments' tab listing all attachments to the ticket.

To install a completed App to your helpdesk:

• Create a ZIP of the App directory (preserving the subdirectory structure). We have already provided ZIP files for the completed Apps above.
• Go to the Apps section of your DeskPRO admin interface.
• Click the Upload App button.

• Select the ZIP file from your computer, or provide a URL where it is hosted.

• Enter any configuration information the app requires.
• Click Install App to complete the installation.

If you develop a DeskPRO App that you'd like to publish here for others to use, please create a pull request.