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Print screen (Prt Scr) key doesn't work (shortcuts handle which can be chosen to be effective on local or remote side by user) #3740

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Tracked by #4367
mtelis opened this issue Mar 22, 2023 · 7 comments
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@mtelis
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mtelis commented Mar 22, 2023

Bug Description

I'm trying to take a screenshot of remote PC's screen by pressing either PrtScr or Ctrl-PrtScr key, but there is no response (I'm using ShareX).

The only way to take a screenshot is by clicking on the ShareX tray icon.

PrtScr works fine with Anydesk.

How to Reproduce

Connect to remote, try pressing PrtScr.

Expected Behavior

Screenshot taken

Operating system(s) on local side and remote side

Windows 10 -> Windows 10

RustDesk Version(s) on local side and remote side

1.1.2

Screenshots

No screenshots, they don't work

Additional Context

No response

@mtelis mtelis added the bug Something isn't working label Mar 22, 2023
@rustdesk
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rustdesk commented Mar 22, 2023

try out nightly build on both side please. https://github.com/rustdesk/rustdesk/releases/tag/nightly

@rustdesk
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will reopen, if still not ok

@mtelis
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mtelis commented Mar 22, 2023 via email

@rustdesk rustdesk reopened this Mar 22, 2023
@rustdesk
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rustdesk commented Mar 22, 2023

@fufesou TV has different behavior, which handle PrintScreen as a shortcut. Let us do it later together with optimizing shortcuts handle in the future.

Shortcuts (key combinations):
include: alt+tab, win + x, PrintScreen
exclude: ctrl + x, Alt + x

But it seems PrintScreen is more expected to work localling, but the other shortcuts are more expected to work remotely.
#3488 seems more make sense

image

image

@rustdesk rustdesk changed the title Print screen (Prt Scr) key doesn't work Print screen (Prt Scr) key doesn't work (shortcuts handle which can be chosen to be effective local or remote by user) Mar 22, 2023
@rustdesk rustdesk changed the title Print screen (Prt Scr) key doesn't work (shortcuts handle which can be chosen to be effective local or remote by user) Print screen (Prt Scr) key doesn't work (shortcuts handle which can be chosen to be effective on local or remote side by user) Mar 22, 2023
@mtelis
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mtelis commented Mar 23, 2023

PrtScr under Anydesk does work locally, it activates ShareX. Rustdesk ignores PrtScr altogether, it doesn't do anything either locally or remotely.

@rustdesk
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tracked by #4367

@rustdesk
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rustdesk commented Oct 24, 2023

also keymap #5027 (comment), classified as one feature we will do

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