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PSA: if you are getting export errors on Windows, disable the cache (or install Zotero 7 beta). #2315

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retorquere opened this issue Nov 20, 2022 · 13 comments

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@retorquere
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You can do this by going into the preferences, choose the "Better BibTeX tab" -> Export -> Miscellaneous -> and disable Enable caching.

@retorquere
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retorquere commented Mar 28, 2023 via email

@devon-research
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devon-research commented Mar 28, 2023 via email

@retorquere
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retorquere commented Mar 28, 2023

That means the translators were not cleaned up when you un-installed bbt (which would be a bug), or you are non-zotero-cloud-syncing the zotero profile and they came over from another PC.

@devon-research
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devon-research commented Mar 28, 2023 via email

@retorquere
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That's good news for me because if plugins disappear without user involvement that would be a zotero bug rather than a BBT bug 😏

@devon-research
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devon-research commented Mar 28, 2023 via email

@retorquere
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No, a reset of your translators from the zotero prefs and a restart will reinstall the bbt translators and you should be good to go.

@devon-research
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devon-research commented Mar 29, 2023 via email

@retorquere
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Select “Reset Translators” from the Advanced pane of the Zotero preferences.

@devon-research
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devon-research commented Mar 29, 2023 via email

@jingjieyeo
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Select “Reset Translators” from the Advanced pane of the Zotero preferences.

I had the same issue (Zotero 7.0.0-beta.16+1766f8bb5 and BBT Jul 3rd release) so I tried your suggestion to reset translators. But now export collections does not even show BBT even though I removed and re-installed the BBT add-on. Any ideas what the issue is? Should I re-install Zotero entirely?

@retorquere retorquere changed the title PSA: if you are getting export errors on Windows, disable the cache. PSA: if you are getting export errors on Windows, disable the cache (or install Zotero 7 beta). Oct 11, 2023
@retorquere
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Select “Reset Translators” from the Advanced pane of the Zotero preferences.

I had the same issue (Zotero 7.0.0-beta.16+1766f8bb5 and BBT Jul 3rd release) so I tried your suggestion to reset translators. But now export collections does not even show BBT even though I removed and re-installed the BBT add-on. Any ideas what the issue is? Should I re-install Zotero entirely?

Versions before the drop on #2829 do not work at all on b70+. Reinstalling Zotero won't fix that unless you're downgrading. But the fix on #2829 should make that irrelevant, I'm going to make a new release out of that right now.

@retorquere
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I have scheduled the work to address this for next week.

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