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CODE_OF_CONDUCT.md

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+# Code of Conduct
+
+In order to deliver great features and support to the Renovate Open Source project, we ask for high politeness and careful attention from those who want to participate.
+
+## Our priorities
+
+Our main goal is to keep this project sustainable.
+This involves supporting our maintainers and contributors, most of whom volunteer their time to help others.
+The biggest threat to Open Source projects is when maintainers get too stressed, and this stress is often caused by rudeness from a few users.
+
+## Politeness
+
+Sadly, it's not unusual in Open Source projects for a few users to be aggressive and disrespectful (like saying, "You should have fixed this already"), but we do not tolerate this behavior here.
+
+We expect basic politeness—just don’t be rude.
+It's fine if you ask a question and don’t thank us afterward.
+However, avoid making disrespectful remarks like "Pity the documentation didn’t say that" or "thanks for nothing."
+
+## Respect the time of those who help you
+
+Respect is a two-way street, but time is limited, and those asking for help should remember that our maintainers’ time is precious.
+We receive many queries each week and do our best to address each one.
+Often, we need you to provide detailed logs or descriptions of your issues.
+If you’re not prepared to do this, it’s unlikely you will get the help you need.
+
+Remember, most of the support provided by our team, including Mend.io staff, is unpaid.
+
+## Blocking and unblocking
+
+We quickly tackle rudeness in the community through automated comments, temporary blocks, or permanent bans.
+If you repeatedly break the rules (like spamming maintainers with @mentions) or challenge our guidelines openly, you will be blocked.
+We generally do not argue about these decisions, but we are willing to reverse a block if a user shows they understand and respect the rules or if there was a misunderstanding.
+
+Simply put, we block and unblock swiftly, and what matters is how you follow the rules going forward.
+
+## How we prioritize work
+
+For Renovate's core contributors and maintainers, we focus on work that:
+
+- Benefits a large number of users, or
+- Fixes regressions (errors introduced by recent changes), or
+- Is required by a Mend.io customer,
+- Is sponsored by 3rd parties after independent validation, or
+- We personally need or want to implement
+
+It may be disappointing when we can’t prioritize your specific feature or bug, but understanding and accepting this is crucial.
+
+## Maintaining Issue and Code Quality
+
+We use GitHub Discussions to start and sort issues but don't allow non-maintainers to directly create new issues.
+If we confirm a bug or agree with a feature idea, and if it's well-documented, we will turn it into an official issue.
+This process ensures that most issues are actionable, either by us or the community.
+
+Sometimes we reject ideas if they are too specialized and would complicate the project more than they would help.
+
+We enforce strict coding standards and reviews to keep our codebase maintainable.
+A feature or fix must not only work, it must be well designed to stay maintainable.
+We may ask for several revisions, which can be demanding, but our goal is to keep the project sustainable.
+
+## If you have urgent work
+
+People working for significant companies might push too hard in Open Source projects.
+It’s often hard for them to understand that our maintainers cannot dedicate much time to solve their specific issues quickly.
+Frequent requests for updates like "@rarkins how can we move this forward?" are not helpful.
+
+Please remember, unless you are a Mend.io customer, this project does not owe you the level of response or support you might expect.
+Mend.io customers should use their designated support channels for urgent needs.
+
+## Getting more help
+
+If you need more assistance than what this project offers, there are two options:
+
+1. Become a Mend.io customer, such as by purchasing Renovate Enterprise, or
+2. Hire an experienced Renovate contributor privately for consulting. Mend.io staff do not offer this service, but one of our volunteer maintainers, `@secustor`, does.
+
+## Feedback
+
+We welcome respectful discussions about this policy and accept suggestions for improving this text.
+We avoid debates on social media or going off-topic in GitHub Discussions.
+
+Our consistent delivery of new features and excellent community support show that our approach is effective.