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dracos committed May 3, 2024
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37 changes: 9 additions & 28 deletions templates/web/base/open311/index.html
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<h1>FixMyStreet support for Open311</h1>

<p>FixMyStreet supports Open311 both as a <a href="#client">client</a> (sending
<p>FixMyStreet supports Open311 both as a <a href="about/open311-api-info">client</a> (sending
reports made on the site to an external service via the Open311 protocol), and
partly as a <a href="#server">server</a> (returning reports made on the site when
queried via the Open311 protocol).</p>

<dl id="client">

<dt>What is Open311?</dt>

<dd>
<p>In a nutshell, it's an international open standard that allows services to
'talk to' council systems.</p>
<p>As channels of communication diversify, it has become more and more
important that council systems can recognise and accept reports from a variety
of sources. For example, reports may come in via Twitter, SMS, email, services
like FixMyStreet, and the council's own website.</p>
</dd>

<dt>Where can I find out more?</dt>

<dd>
<p>Open311 isn't as widely known as it deserves to be, so we wrote a
<a href="http://www.mysociety.org/2013/01/10/open311-introduced/">short
series of blog posts</a> to explain the basics. And you can find out lots more at
<a href="http://open311.org/">open311.org</a>.</p>
<p>In a nutshell, it’s a free, international technology, known as an open standard, that allows civic reporting services and systems to ‘talk to’ each other.</p>
<p>Open311 isn't as widely known as it deserves to be, so we wrote a <a href="https://www.mysociety.org/2013/01/10/open311-introduced/">short series of blog posts</a> to explain the basics. </p>
</dd>

<dt>Why does it matter?</dt>

<dd>
<p>If you oversee problem reports at a council, you will of course be concerned
about future-proofing your communication channels in an easy and economical way
&ndash; Open311 gives you that assurance.</p>
</dd>

[% IF c.cobrand.moniker == 'fixmystreet' %]
<p>You may be interested to know about <a
href="https://www.fixmystreet.com/pro/">FixMyStreet
Pro</a>, our hosted service which sits seamlessly on your council
website.</p>

<p>We can integrate it with any council back-end system, but if you use
Open311, we charge less. That's how much we believe it's the sane way forward
for council problem-reporting systems.</p>
[% END %]
<dt>Integrating with FixMyStreet using Open311</dt>
<dd>
<p>Open311 enables any authority to receive reports from FixMyStreet.com and the app directly into a backend system instead of via email. It will also allow you to close/update reports on FixMyStreet.com or the app when work is completed.
<p><a href="/about/open311-api-info">Find out more about connecting to FixMyStreet using Open311</a></p>
</dd>

<dt>Any questions?</dt>

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6 changes: 3 additions & 3 deletions templates/web/fixmystreet.com/about/information-for-councils.html
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Expand Up @@ -58,11 +58,11 @@ <h1>Information for councils</h1>
<dd>
<p>FixMyStreet can be connected with your existing system(s) in a number of ways:
<ol>
<li>You can do this yourself (for free) using our Open311 API</li>
<li>We can build and maintain the integration for you (carries an annual fee)</li>
<li>You can do this yourself (for free) using our <a href="/about/open311-api-info">Open311 API</a>.</li>
<li>We can build and maintain the integration for you (carries an annual fee).</li>
<li>You can become a <a href="https://www.societyworks.org/services/highways/">FixMyStreet Pro</a> user. FixMyStreet Pro is a more advanced version of FixMyStreet, which seeks to eliminate the significant costs councils incur from duplicate reporting, unnecessary contact and failure demand (we have the stats to prove it!). </li>
</ol>
<p>As a charitable organisation our goal is to help improve services for citizens and local authorities. If you would like some help connecting FixMyStreet to your own system(s), please send an email to <a href="mailto:support@fixmystreet.com">support@fixmystreet.com</a>.
<p>As a charity, our goal is to help improve services for citizens and local authorities. If you would like some help connecting FixMyStreet to your own system(s), please send an email to <a href="mailto:support@fixmystreet.com">support@fixmystreet.com</a>.
</dd>

</dl>
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4 changes: 2 additions & 2 deletions templates/web/fixmystreet.com/about/open311-api-info.html
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Expand Up @@ -16,7 +16,7 @@ <h2>Route FixMyStreet reports directly into backend systems.</h2>
<dd>
<p>In a nutshell, it’s a free, international technology, known as an open standard, that allows civic reporting services and systems to ‘talk to’ each other. </p>
<p>Setting up an Open311 API endpoint for FixMyStreet will enable you to receive reports from FixMyStreet.com and the app directly into your backend system(s) instead of via email. It will also allow you to close/update reports on FixMyStreet.com or the app when work is completed.</p>
<p>Open311 isn’t new (we’ve been using it to connect to council systems since 2011), but it still isn’t as widely known as it deserves to be. You can find out lots more at <a href="https://open311.org/">open311.org</a>.</p>
<p>Open311 isn’t new (we’ve been using it to connect to council systems since 2011), but it still isn’t as widely known as it deserves to be.</p>

</dd>

Expand Down Expand Up @@ -51,7 +51,7 @@ <h2>Frequently asked questions</h2>

<dl>
<dt>Is it genuinely free?</dt>
<dd>Yes, Open311 is a free technology. <a href= "https://www.open311.org/learn/"> Read more about it on the Open311 website.</a></dd>
<dd>Yes, Open311 is a free technology.</dd>

<dt>What if we can’t implement this ourselves due to time or resource constraints?</dt>
<dd>We can build and maintain the integration for you (carries an annual fee). Please contact us if you’d like to discuss this at support@fixmystreet.com.</dd>
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4 changes: 2 additions & 2 deletions templates/web/fixmystreet.com/reports/cobrand_stats.html
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@@ -1,6 +1,6 @@
[% UNLESS c.req.params.show_wards %]
<div class="full-width area-reports-dashboard-cta">
<strong>[% loc('New for council staff') %]</strong>
<p>[% loc('Don’t miss our stats dashboard, only available to council staff. Access detailed reports and statistics — for free.') %] <a href="[% body_url %]/summary">[% loc('Log in here.') %]</a></p>
<strong>[% loc('Statistics for council staff') %]</strong>
<p>[% loc('Access detailed statistics on reports and performance in your area - for free. Only available to council staff.') %] <a href="[% body_url %]/summary">[% loc('Log in here.') %]</a></p>
</div>
[% END %]
102 changes: 23 additions & 79 deletions templates/web/fixmystreet.com/reports/summary.html
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Expand Up @@ -18,51 +18,36 @@ <h1>[% loc('Dashboard') %] – [% body.name %]</h1>
<div class="healthcheck-unit healthcheck-unit--good">
<h3>Email delivery</h3>
<p>
Along with most UK councils, [% body.name %] receives reports
from FixMyStreet.com via email; you can see a full list of
the email addresses we send reports to at the bottom of this page.
[% body.name %] receives reports from FixMyStreet via email; you can see a full list of the email addresses we send reports to at the bottom of this page.
</p>
</div>
<div class="healthcheck-unit healthcheck-unit--bad">
<h3>Integration with back end systems</h3>
<p>
[% body.name %] is not currently taking advantage of
<a href="https://www.fixmystreet.com/pro">FixMyStreet Pro</a>,
to create efficiencies and make savings. By submitting reports
directly into your asset management system or CRM, FixMyStreet
Pro can reduce duplication and re-keying costs.
Local authorities can connect with FixMyStreet in a number of different ways so that reports drop directly into your existing system(s) instead of arriving by email.
</p>
<p>
The <a href="https://www.fixmystreet.com/pro">FixMyStreet Pro</a>
integration will create a two way flow of information and
significantly improve the customer journey whilst encouraging
citizens to engage with you digitally.
</p>
<div class="healthcheck-cta-trio">
<div class="dashboard-item dashboard-item--4">
<h3 style="margin-top: 0;">Ask questions</h3>
<a href="https://www.societyworks.org/contact/" class="btn">
Contact us
</a>
</div>
<div class="dashboard-item dashboard-item--4">
<h3 style="margin-top: 0;">Schedule a<br>one-to-one demo</h3>
<a href="https://www.societyworks.org/demo-request/" class="btn">
Request a demo
</a>
</div>
<div class="dashboard-item dashboard-item--4">
<h3 style="margin-top: 0;">See FixMyStreet Pro for&nbsp;yourself</h3>
<a href="https://showcase.societyworks.org/" class="btn">
Try our live demo
</a>
<ol>
<li>You can do this yourself (for free) using our <a href="/about/open311-api-info">Open311 API</a></li>
<li>We can build and maintain the integration for you (carries an annual fee)</li>
<li>You can become a <a href="https://www.societyworks.org/services/highways/"> FixMyStreet Pro</a> user. FixMyStreet Pro is a more advanced version of FixMyStreet, which seeks to eliminate the significant costs councils incur from duplicate reporting, unnecessary contact and failure demand.</li>
</ol>

<p>FixMyStreet is an independent web service run by the charity mySociety to make it easier for anyone to report a problem in their local area without needing to have any knowledge of council boundaries or responsibilities.</p>

<p>As a charity our goal is to help improve services for citizens and local authorities. If you would like some help connecting FixMyStreet to your own system(s), please send an email to support@fixmystreet.com.</p>
</div>
</div>
</div>
</div>
</div>
[% END %]

<div class="dashboard-row dashboard-row--yellow">
<div class="dashboard-item dashboard-item--12 dashboard-fms-case-studies">
<h2 style="margin-bottom: 1em">Reports received by [% body.name %]</h2>
</div>
</div>

<form method="GET">
<div class="filters">
<p>
Expand Down Expand Up @@ -156,26 +141,6 @@ <h2 class="dashboard-subheading">[% tprintf( loc('Most popular categories in %s'
</div>
</div>

[% IF body.send_method.match('Email') OR body.send_method == '' %]
<div class="dashboard-row dashboard-row--yellow">
<div class="dashboard-item dashboard-item--12 dashboard-fms-case-studies">
<h2 style="margin-bottom: 1em">How FixMyStreet Pro helps other councils</h2>
<div>
<a href="https://www.fixmystreet.com/pro/take-a-tour/oxfordshire/">
<small>Case study</small>
<h3>East Herts District Council</h3>
<p>FixMyStreet Pro plays beautifully with Yotta’s Mayrise system, with two-way integration extending the power of both services.</p>
</a>
<a href="https://www.fixmystreet.com/pro/take-a-tour/bristol/">
<small>Case study</small>
<h3>Bristol City Council</h3>
<p>Bristol have put FixMyStreet at the heart of their anti-litter campaign, and are involving many citizens in their work.</p>
</a>
</div>
</div>
</div>
[% END %]

<div class="dashboard-row">
<div class="dashboard-item dashboard-item--12">
<h2 class="dashboard-subheading">[% tprintf( loc('Where we send %s reports'), body.name ) %]</h2>
Expand All @@ -199,6 +164,9 @@ <h2 class="dashboard-subheading">[% tprintf( loc('Where we send %s reports'), bo
<p>
[% loc('We currently send all reports to the email addresses below.') %]
</p>
<p>
[% loc('You can find lots more information about FixMyStreet in <a href="https://www.fixmystreet.com/about/information-for-councils">our FAQs</a>. For anything else, please <a href="/contact">get in touch</a>') %]
</p>
<table class="dashboard-ranking-table" style="margin-bottom: 1em;">
<tr>
<th>[% loc('Category') %]</th>
Expand All @@ -213,36 +181,12 @@ <h2 class="dashboard-subheading">[% tprintf( loc('Where we send %s reports'), bo
[% END %]
</table>
<p>
[% loc('If you would like to change either the categories or the contact emails above then <a href="/contact">get in touch</a>.') %]
[% loc('If there’s a better contact address for the reports you are receiving, tell us by emailing support@fixmystreet.com and we’ll update it for you.') %]
<p>
<p>
[% loc('Did you know that if you used the approved open standard Open311 you could send reports directly into your own backend services &ndash; and get much more control over what additional information you request?') %]
[% loc('You can find lots more information about FixMyStreet in <a href="https://www.fixmystreet.com/about/information-for-councils">our FAQs</a>. For anything else, please <a href="/contact">get in touch</a>') %]
</p>
<p>
[% loc('If that&rsquo;s new to you, <a href="https://www.mysociety.org/2013/01/10/open311-introduced/">take a look at our simple Open311 primer</a> to see what you need to do to get up and running in a few days.') %]
</p>
[% END %]
</div>
</div>

<div class="dashboard-row dashboard-row--yellow" style="text-align: center; margin-bottom: -1em;">
<div class="dashboard-item dashboard-item--4">
<h3 style="margin-top: 0;">Ask questions</h3>
<a href="https://www.societyworks.org/contact/" class="btn">
Contact us
</a>
</div>
<div class="dashboard-item dashboard-item--4">
<h3 style="margin-top: 0;">Schedule a one-to-one demo</h3>
<a href="https://www.societyworks.org/demo-request/" class="btn">
Request a demo
</a>
</div>
<div class="dashboard-item dashboard-item--4">
<h3 style="margin-top: 0;">See FixMyStreet Pro for&nbsp;yourself</h3>
<a href="https://demo.fixmystreet.com/" class="btn">
Try our live demo
</a>
[% END %]
</div>
</div>

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