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adityachallapally edited this page Dec 14, 2020 · 4 revisions

Issue reporting consists of two different apps, one for reporting issues and another for managing them:

Manage Issues app

The Manage Issues app is used by team managers to:

Configure the app experience, including the channel in which Microsoft Teams messages and Planner tasks are created by the app. Create, review, edit, or delete issue template forms to collect information when a user reports an issue. Review team issues, report on issue history, and efficiently manage issue resolution.

This app provides the following capabilities:

  • Configure the app
  • Edit the app configuration
  • Add a new issue category
  • Update a category icon
  • Update a category title
  • Delete a category
  • Add a new issue template
  • Edit an issue template
  • Delete an issue template
  • Review an issue report
  • View issue tasks in Planner

Issue reporting app

The Issue reporting app is used by employees to: Log issues with the information required to resolve the issue. Modify existing issues and assist with resolution Get a high-level view of the issues and team issues.

The Issue reporting app provides the following capabilities:

  • Submit a new issue
  • View an issue task in Planner
  • Review and edit existing issues in Planner
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