Handling email address confirmation

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Thibault Duplessis edited this page Aug 16, 2017 · 5 revisions

When a user sends an email about not receiving a confirmation email, here's the workflow:

Copy their email address from gmail (or, better, use https://github.com/ornicar/lichess-gmail)
Paste the email on https://lichess.org/mod/email-confirm
If the user is found, and a green checkmark is displayed, then the email was set and confirmed.Use the "Email: Confirmed" canned response. Done.

If the user is not found, add the username after the email.

Relevant Gmail canned responses

Misc: Username?
Email: Confirmed

Enjoy lichess!