Inko

A live chat support system for support.mozilla.com.

Requirements

• node.js >= 0.1.99
• dbslayer == beta-12
• npm (node.js package manager) >= 0.1.13
• express (framework) == 0.14.1

Installation

Download node.js, compile from source: wget http://nodejs.org/dist/node-v0.1.99.tar.gz tar xzf node-v0.1.99.tar.gz cd node-v0.1.99 ./configure make make install

Install npm, a package manager for node.js (on OS X, its easiest to do using homebrew): brew install npm

Install express, a node.js web framework: npm install express@0.14.1

Compile daemon.node: cd libs/daemon.node node-waf configure build cp build/default/daemon.node . rm -rf build

Install dbslayer: wget http://code.nytimes.com/downloads/dbslayer-beta-12.tgz tar xzf dbslayer-beta-12.tgz cd dbslayer ./configure make make install

Create a local settings file by copying settings.js to settings.local.js cp settings.js settings.local.js

Create a local dbslayer config file by copying configs/dbslayer.prod.cnf to configs/dbslayer.local.cnf cp configs/dbslayer.prod.cnf configs/dbslayer.local.cnf

Add the permissions to your database mysql -u username -p kitsune < app_perms.sql

Add one of your users to the 'Live Chat Agent' permissions group either through the Django admin panel or SQL INSERT INTO auth_user_groups (user_id, group_id) VALUES( (SELECT id FROM auth_user WHERE username='yourusername' LIMIT 1), (SELECT id FROM auth_group WHERE name='Live Chat Agent' LIMIT 1) );

Getting SSL working (https)

Because https seems to be broken in Node.js when sending "large" files (> 10kb) to clients, if you want SSL, you will need to proxy it over another server. Included in configs/ is the file apache2-inko.conf, which contains a very basic configuration for proxying through Apache2.

To use this configuration, Include the conf file in your Apache configuration. Include /path/to/inko/configs/apache2-inko.conf

You will need to adjust the SSLCertificateFile and SSLCertificateKeyFile to point toward your SSL key and cert. Also, if you are not running Inko at localhost:3000, change the host:port pointers in the ProxyPass and ProxyPassReverse configuration items.

Starting up

There is a script in the root of this project named inko that allows you to quickly and easily boot up all server components.

First, cd into the Inko directory cd /your/path/to/inko

Then, start up DBSlayer ./inko -x

Finally, start up the Inko server

• If you want to launch the server in development mode then ./inko -d
• If you want to launch the server in production mode then ./inko -r

Signing in

1. Sign into TikiWiki.
2. Visit the Django kitsune site (creates the sessionid cookie).
3. Return to the Node.js server.

License

(The MIT License)

Copyright (c) 2010 Mozilla Foundation

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.