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Update language around processing time #1893

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merged 2 commits into from Mar 11, 2024
Merged

Update language around processing time #1893

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a4822a0
Update language around processing time
Katherine-Osos Mar 11, 2024
aea63d0
Update email language
Katherine-Osos Mar 11, 2024
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7 changes: 4 additions & 3 deletions src/registrar/templates/domain_request_done.html
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Expand Up @@ -19,15 +19,16 @@ <h1>Thanks for your domain request!</h1>

<h2>Next steps in this process</h2>

<p> We’ll review your request. This usually takes 20 business days. During
this review we’ll verify that:</p>
<p> We’ll review your request. This review period can take 30 business days. Due to the volume of requests, the wait time is longer than usual. We appreciate your patience.</p>

<p>During our review we’ll verify that:</p>
<ul class="usa-list">
<li>Your organization is eligible for a .gov domain.</li>
<li>You work at the organization and/or can make requests on its behalf.</li>
<li>Your requested domain meets our naming requirements.</li>
</ul>

<p> We’ll email you if we have questions and when we complete our review. You can <a href="{% url 'home' %}">check the status</a>
<p> We’ll email you if we have questions. We’ll also email you as soon as we complete our review. You can <a href="{% url 'home' %}">check the status</a>
of your request at any time on the registrar homepage.</p>

<p> <a class="usa-link" rel="noopener noreferrer" target="_blank" href="{% public_site_url 'contact' %}">Contact us if you need help during this process</a>.</p>
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6 changes: 4 additions & 2 deletions src/registrar/templates/emails/submission_confirmation.txt
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Expand Up @@ -10,12 +10,14 @@ STATUS: Submitted
----------------------------------------------------------------

NEXT STEPS
We’ll review your request. This usually takes 20 business days. During this review we’ll verify that:
We’ll review your request. This review period can take 30 business days. Due to the volume of requests, the wait time is longer than usual. We appreciate your patience.

During our review we’ll verify that:
- Your organization is eligible for a .gov domain
- You work at the organization and/or can make requests on its behalf
- Your requested domain meets our naming requirements

We’ll email you if we have questions and when we complete our review. You can check the status of your request at any time on the registrar homepage. <https://manage.get.gov>
We’ll email you if we have questions. We’ll also email you as soon as we complete our review. You can check the status of your request at any time on the registrar homepage. <https://manage.get.gov>


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