Integration with Slack webhooks
This module is designed for Request Tracker 4 integrating with Slack webhooks. It was modified from Maciek's original code which was posted on RT's mailing list. His original code is found here
The module works with the Mattermost server as well.
Works with RT 4.2.0 and newer
perl Makefile.PL
make
make install
May need root permissions
Edit your /opt/rt4/etc/RT_SiteConfig.pm If you are using RT 4.2 or greater, add this line:
Plugin('RT::Extension::Slack');
For RT 4.0, add this line:
Set(@Plugins, qw(RT::Extension::Slack));
Clear your mason cache rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver
Edit your /opt/rt4/etc/RT_SiteConfig.pm to include: Set($SlackWebhookURL, "slack-hook-url");
Basic scrip use.
Action: User Defined
Add this code to your scrip's "Custom action preparation code":
my $text;
my $requestor;
my $ticket = $self->TicketObj;
my $queue = $ticket->QueueObj;
my $url = join '',
RT->Config->Get('WebPort') == 443 ? 'https' : 'http',
'://',
RT->Config->Get('WebDomain'),
RT->Config->Get('WebPath'),
'/Ticket/Display.html?id=',
$ticket->Id;
$requestor = $ticket->RequestorAddresses || 'unknown';
$text = sprintf('New ticket <%s|#%d> by %s: %s', $url, $ticket->Id, $requestor, $ticket->Subject);
RT::Extension::Slack::Notify(text => $text);
The call to RT::Extension::Slack::Notify takes further args to fill the payload.
RT::Extension::Slack::Notify(text => $text, channel => "support-team", username => "Helpdesk");
[Maciek] (http://www.gossamer-threads.com/lists/rt/users/128413#128413)
Andrew Wippler
The MIT License (MIT)
Copyright (c) 2015 Andrew Wippler
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