Support bot for Telegram

This repository contains source code of a small yet rather powerful bot for Telegram, which handles reports from users and passes them to admins. Uses aiogram framework.
The main goal is to build a bot with no external database needed. Thus, it may lack some features, but hey, it's open source!

Screenshot

Features

• /start to start bot;
• Supports can be sent to a dedicated chat;
• Write message to bot if you are simple user;
• Write reply message to questions if you are owner;
• /mute to mute users (muted users can't send message to bot);
• /unmute to un mute users;

Requirements

• Python 3.9 and above;
• Tested on Linux, should work on Windows, no platform-specific code is used;

Installation

1. Go to @BotFather, create a new bot, and get token.

2. Clone this repository:

   git clone https://github.com/Saidalo1/telegram_support_bot.git
   

3. Open project directory: cd telegram_support_bot

4. Create .env file to project directory:

      BOT_TOKEN=YOUR_BOT_TOKEN
      OWNER_ID=OWNER_TELEGRAM_USER_ID
      DATABASE_USER=DATABASE_USER
      DATABASE_PASS=DATABASE_USER_PASSWORD
      DATABASE_HOST=DATABASE_HOST
      DATABASE_NAME=DATABASE_NAME
   

systemd

1. Create a venv (virtual environment): python3.9 -m venv venv (or any other Python 3.9+ version);
2. source venv/bin/activate && pip install -r requirements.txt;
3. Rename supportbot.service.example to supportbot.service and move it to /etc/systemd/system;
4. Open that file and change values for WorkingDirectory, ExecStart and EnvironmentFile providing the correct path values;
5. Start your bot and enable its autostart: sudo systemctl enable supportbot.service --now;
6. Check your bots status and logs: systemctl status supportbot.service.