- Onboarding to EDX
- Team members
Digital experience describes all the interactions people have with an organization via digital channels. GSA’s Enterprise Digital Experience (EDX) Team, part of the Service Design Program in GSA's Office of Customer Experience (OCE), leads and coordinates efforts to improve digital experience across GSA, working closely with GSA’s Digital Council (Council) and Digital Experience Executive Board (Board).
Learn more about the Council and Board.
GSA’s work to improve digital governance and deliver a digital-first public experience resulted in the creation of GSA's Digital Council and the EDX Team. EDX Team initiatives include:
- Validation of GSA’s Website Inventory via Touchpoints (for reference: Touchpoints Data Dictionary)
- Documenting a Digital Lifecycle Program to improve creation, management, and sunsetting of GSA websites and digital properties
- Coordinating enterprise web modernization efforts related to 21st Century IDEA
- Collaborating with the Office of Strategic Communication and GSA IT to lead the Digital Council, support the Executive Board, and improve knowledge sharing across GSA on initiatives to improve digital experience.
- Leading GSA's internal Digital Community of Practice.